Matthew M. Stewart, CMBP

EXPERIENCE

Benefits Representative – American Income Life, Lanham, MD 04/2021-Present

Responsibilities include marketing insurance products to potential customers, communicating with clients over the phone to set up appointments or answer any questions, assess their financial situation and recommending various insurance products that fit their specific needs, basic underwriting to make sure a client is eligible for a particular policy, and basic data entry to enter a client’s personal information and send it off to the main office for underwriting.

Customer Service Agent – Telerep, Baltimore, MD 08/20-04/2021

Responsibilities include answering business calls in a timely and professional manner, taking down messages and sending them to the appropriate client, reporting potential emergency situations to dispatcher or supervisor, and to provide technical assistance to myself and colleagues when appropriate.

Nature/Outdoor Specialist/After School Counselor/Daycare Teacher–YMCA of Central Florida, Lake Whitney Elementary School, Apopka, FL 05/19 – 07/20

Responsibilities include active listening to provide effective customer service. Strong communication and problem solving skills to support timely client needs. Thorough understanding of voice and data system designs.

Student Conservation Association/AmeriCorps Education Student Internship Program – Fontenelle Forest, Bellevue, NE 09/18 – 04/19

Assisted with the presentation of outdoor nature interpretation programs for Elementary and Middle School students and community tour groups Cleaned and maintained habitats for a variety of animals and develop nature – based activities that reflect the needs of the children, the standards of early childhood education and the mission of Fontenelle Forest in Omaha, Nebraska. Performed welcome center duties, data entry and technical support for daily operations.

PROFESSIONAL PROFILE

Energetic, highly motivated leader who excels in cultivating and maintaining positive and collaborative team relationships, who continues to expand knowledge through professional development and builds a network of diverse colleagues. Looking to start a career in the field of billing and/or customer service and is willing to work in-person, at home, or a hybrid of both where necessary.

(352) -272-5932

Baltimore, MD 21225

adncu8@r.postjobfree.com

EDUCATION

Associate in Arts Degree

Early Childhood Education

Lake Sumter State

Clermont, FL

May 2018

NAHAEC Medical Billing Certification CMBP (Certified Medical Billing Professional) Designation Transcript Average – 99.3% with Honors – 60 Hours

CERTIFICATION

-CPR and First Aid Certified by the Red Cross

-Certified in Understanding HIPPA

-Certified in Medical Billing & Reimbursement

-Licensed Maryland Insurance Producer

PROFESSIONAL SKILLS

-Proficient in Microsoft Office, Word, PowerPoint, and Excel

-Strong interpersonal, leadership and organizational skills

-Strong oral communication skills

-The ability to multitask and to finish assigned duties in a timely and professional manner

-Knowledge of the computer program “Infinity” that tracks and answers calls for businesses

Contact this candidate