KEY STRENGTHS AND SKILLS

• Customer service and customer education

• Creative / Innovative / Self-motivated

• Develop and maintain positive working relationships

• Excellent interpersonal skills

• Excellent written and verbal communication skills

• Ability to work cross-functionally and collaboratively

• Organized with the ability to multi-task

• Excellent time management skills

• Accuracy and attention to detail / Resolution of complex issues

• Ability to work effectively in stressful, high-pressure situations

• Event planning / Social Media / HTML

• Direct sales and staff training

• Great critical analysis and risk assessment/problem-solving

• High priority projects

• Executive summaries and formal presentations

CUSTOMER SERVICE & LEADERSHIP EXPERIENCE

•FAA certified and trained flight attendant with over 3+ years of experience in domestic and international flights

•Provide quality customer service to ensure passengers enjoy a positive and safe travel experience

•Demonstrate the use of safety and emergency equipment and ensure safety requirements are met

•Administer and coordinate emergency procedures or emergency care as needed

•Respond to and provide clear and accurate directions (verbally or non verbally) to passengers in the event of an emergency

•Flight safety Crew Emergency training/Self defense training

•Participate in preflight briefings

•Provide assistance stowing luggage/answer questions

•Prepare and serve beverages including alcohol

•Provide assistance when necessary, with special needs passengers

•Front line (face to face) customer service and call center environment experience

•Mediated caller disputes, utilized technology resources for problem resolution, and designed best-option solutions, as well as interfaced daily with repair and field technicians to initiate and close-out customer orders.

•Instructed children and adult students ages 10 and up in basic and intermediate dance skills and technique. Groups up to 20.

•Served as a trainer in a community classroom environment teaching budgeting, time constraints, timeliness and diversity awareness, encouraging students to be creative and think outside the box

EMPLOYMENT HISTORY

Southwest Airlines- Linthicum Heights, Md

Flight Attendant, 5/25/15 – Current

VERIZON WIRELESS - Westlake, TX

Project Manager/Quality Specialist- FCC/FAA Compliance/Spectrum Strategy, 10/2012 – 4/1/2015

AT&T BUSINESS SOLUTIONS - Dallas, TX

Project Manager- FCC Regulatory Relations, 7/2012 – 10/2012

VERIZON COMMUNICATIONS - Dallas, TX

SR Analyst - Government Relations, 1/2000– 12/9/2011

Long-Distance/Internet Specialist, 7/1997- 1/2000

EXCEL TELECOMMUNICATIONS - Dallas, TX

Senior Research Marketing Agent, 1996 – 1997

DOUBLE TREE HOTEL – Austin, Tx

Guest Service Rep-Reservations, 1 /1993 – 12/1995

EDUCATION and DEVELOPMENT

Dallas Baptist University, Dallas, TX - B.B.S in Marketing

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