Referral Coordinator Coding Specialist
Resume:
Candace P. Johnson
**** **** **** **, ************, FL 32244
Phone: 619-***-**** E-Mail: ***********@*****.***
Experience
Ascension Sacred Heart Hospital Patient Access Rep- Outpatient Rehabilitation Dec 2019- February 2021 Provided excellent customer service to patients and staff to accurately schedule patients for procedures. Performed administrative duties associated with patient registration and entered into Cerner, database. Used problem solving skills to resolve issues as they arise. Provide instruction to patients, or their representatives regarding pre and post service requirements. Referral Coordinator- Baptist Hospital- Neurosurgery Pensacola, FL July 2019- September 2019 Responsible for scheduling follow-up appointments. Communicate with patients about referrals and/or procedure orders. Responsible for knowledge of insurance coverages, documentation of authorizations, and monitoring the status of such authorizations for the practice staff. I acquired skills in Allscripts, billing software and patient scheduling.
Temporary Work- Emerald Staffing Portland, OR January 2019-March 2019 Performed various tasks for two different temporary employers. One was in the billing department for a healthcare company and the other was a CPA firm. Was this medical coding and billing? List any software you used.
Buyer- Aviatirix USA April 2017-December 2018
Coordinated activities involved with procuring aerospace parts and services such as raw material, equipment, tools, parts, and supplies. Conferred with vendors to obtain product information such as price, availability, and delivery schedule. Discussed defective or unacceptable aircraft parts with inspection or quality control personnel, users, vendors, and others to determine the source of trouble and take corrective action. Processed sales orders and purchase orders for government and non-government transactions. This was an AS9100 accredited facility and we followed AS9100 Aerospace Quality System Standards. Customer Service Lead- eFoodHandlers Inc. September 2015-April 2017 Assisted users successfully navigate the program to earn their certification. This involves providing technical support to users across a variety of browsers/devices and providing excellent customer service. Gained skills such as project managing, marketing, data entry, report writing, timeline editing, and spreadsheet management.
Research Intern- Portland State University Chemistry Department June 2015-September 2015 Assisted in Dr. Steve Reichow’s lab while using biochemical methods, coupled with high-resolution imaging using electron cryo-microscopy (cryoEM) to describe the functional mechanisms of membrane proteins. Roadside Assistance Customer Service Agent- AAA, Lake Oswego, OR May 2014-June 2015 Handled high call volumes with excellent customer service, helping members in need of roadside help. Answered membership questions and provided overall excellent experience for AAA members. Wedding Consultant-David’s Bridal Vista, CA May 2013-March 2014 Gained excellent cash-handling skills and gave exceptional customer service while being awarded Employee of the Month three times for top sales.
ESS Attendant- La Mesa-Spring Valley School District August 2008-June 2012 Responsible for overseeing the safety of children, interacting with parents, coordinating projects with teachers. Designed enrichment projects, such as art, homework aid and sports. Gained extensive experience in conflict resolution handling tense, pressure-filled situations involving both students and parents. Received recognition from supervisors for attendance, work ethic and calmness under fire. Volunteer Work:
Navy-Marine Corps Relief Society- NAS Pensacola, FL September 2019- December 2020 Laboratory Volunteer- Portland State University January 2015- June 2015 Hospital Volunteer- Kaiser Permanente, Westside Medical Center August 2014-January 2015 Education
1) American Academy of Professional Coders (AAPC) Certified Professional Coder (CPC)
(to be completed May 2021)
2) National Healthcareer Association (NHA) Billing and Coding Specialist Certification (CBCS) completed April 2021certification #E9G3M5G8
3) National Healthcareer Association (NHA) Certified Medical Administrative Assistant (CMAA) completed April 2021 certification #F3E7H7P6
Texas A&M University Texarkana (TAMUT) August 2020-February 2021 Extended Education and Community Development- Medical Billing & Coding with Medical Administration Certificate Program. I also took courses in Anatomy/Physiology and Medical Terminology.
Portland State University September 2014-March 2017 Graduated with a Bachelor of Science in Science with an emphasis in Math, Chemistry, Geography and Physics
References
1) Timothy Gilbert
Department Manager
Ascension Sacred Heart Outpatient Rehabilitation
2) Shannon Pratt
Practice Manager at Baptist Hospital Neurosurgery
3) Dr. Steve Reichow
Assistant Professor of Chemistry- Portland State 503-***-****
*******@***.***
4) Jeff Imwalle
Purchasing Department Head- Aviatrix
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