CAROL J. FRASIER
Ellicott City, MD 21043
*********@*******.***
PROFESSIONAL SUMMARY
Organized and dedicated Administrative professional with extensive customer management and data entry and clerical experience. Able to manage multiple simultaneous clerical and administrative tasks with accuracy and excellent time management abilities.
SKILLS
Personable and friendly with staff and customers
Professional phone etiquette
Accurate and quick with data entry
Typing speed of 65 to 70 words per minute
Expertise with Microsoft Excel, Word and Outlook
Attention to detail
Filing
Proofreading
WORK HISTORY
Acro Services – Livonia, Michigan
Iron Mountain – Jessup, MD
Document Preparation Specialist (Temporary) – November 2020 to May 2021
Assigment contracted for three months, but lasted six months due to exemplary performance.
Using prescribed procedures, sorted and prepared hard copy records for scanning with attention to detail organization, and accuracy. Maintained record order and sequence.
Sorted files and boxed records.
Worked indepently with minimal supervision.
Received additional pay through Company performance Incentive program
Canada Dry Potomac Corporation / Glen Burnie, MD 2000 – November 2020
Customer Service and Administrative Duties
Received order entries over the phone and through email. Punched into AS400 computer system, entering discounts and order changes where applicable.
Supported nightly operations, which included generating and collating dispatch information, and editing information for Sales personnel.
Performed administrative functions such as generating reports and punching in orders for management.
Receptionist Duties
Answered a five line telephone system and directed all incoming calls.
Addressed all incoming customer inquires.
Greeted and received visitors
Sorted, received and distributed mail correspondence
Pampered Pets / Columbia, MD (part-time) 2015 – Present
Duties
Ensure animal’s physical safety at all times and made sure that they do not endanger any other animal or human in the vicinity
Follow instructions or limitations that the owner provided
Ensure that any waste on the road or sidewalk was cleaned immediately
Provides animals with food and water by following a schedule provided by the business manager
EDUCATION
Damascus High School 1983
Diploma
Towson State University 1991
BS in General Studies/Education
INTERESTS & HOBBIES
Music (church pianist)
Passion for animals
Avid reader
Outdoor adventures
REFERENCES
Available upon request