Michael Butler

***** ***** **** ****** ****, IL. 60487 Phone: 708-***-****

E-mail: adncqo@r.postjobfree.com

Qualifications

Results-driven manager with extensive experience across multiple industries. Success in building customer/vendor relationships and problem-solving techniques. Proven performer and skilled in training, customer service and team leadership. Experiences trainer with enhanced focus on customer service and success.

Professional Experience

Amazon Fulfillment Centers, Inc. Learning Manager II – 10/2019 – Present

Responsible for all network standard training and onboarding of warehouse associates and new hire managers. Developing new strategies for learning while decreasing attrition rates for the site.

Continuous improvement project Manager for the Learning and Quality department. Increased approval rating for all incoming associates and managers from 75% to 95%.

Updated network policies and implemented them throughout the building, raising awareness to productivity, quality and safety.

Daily network reporting responsibilities, detailing all metrics for rates and process improvements.

Manage 2 shifts of trainers along with creating new training programs designed to set all incoming Amazonians up for success.

Developed a creative and cohesive relationship between all Support departments and building operations, allowing for the site to be one of the top performers in the network.

Created and assigned various network training programs through KNet, in addition to developing site specific learning materials.

Continental Sales & Salvage – Operations Manager – 2/2019 – 10/2019 Chicago, IL

Manage all duties relating to Shipping and Receiving, Logistics, off-site Warehouse and Internet Department. Duties include scheduling, hiring and firing, training and continual process improvement plans.

•Created and implemented job descriptions for entire department. Complete with detailed programs and incentives. By doing so, reduced safety incidents and decreased errors in data entry and inventory control by 75%

•Increased productivity by 25% by streamlining processes and eliminating downtime. This translates into a growth factor of 15% annually.

•Developed new strategies for Shipping and Receiving, thereby increasing company revenues by 11% and saving the company expense in employee turnover and more efficient use of available assets.

•Designed and deployed warehouse layout and communications, complete with daily, weekly and quarterly reports. Thereby reducing shrinkage and loss prevention.

Amazon Fulfillment Centers, Inc. 9/2015-2/2019 Joliet, IL

Area Manager I – Outbound/End of Line 3/2018 – 2/2019

•Safely and effectively manage all outbound operations in facility. Duties include overseeing loading of 30 destinations, labor tracking, quarterly reports and end of shift high level bridges.

•Ensure accuracy and performance goals are met shift over shift for over 100 employees.

•POC for shift safety regulations and Lunar Launch, an employee retention program.

•Responsible for weekly reporting to Senior Management of weekly and monthly goals met and future projections of building throughput.

Tier III Process Assistant – Universal Receive/Prep Department 6/2016 – 3/2018

•Manage and supervise up to 80 prep stations and 300 Universal receive stations for accuracy.

•Responsible for daily Gemba presentation and Labor Board assignments.

•Train and instruct Associates on Prep Department and Universal Receive policies and procedures. Plan and execute daily Department goals and objectives.

Tier III Process Assistant - Lead Inbound Receive Clerk 9/2015-6/2016

•Shift responsibilities include scheduling and organizing daily inbound shipments.

•Developed and Instructed Receive Clerk Training Class, complete with PowerPoint presentation.

•Was recognized within Amazon Fulfillment Centers NA, as Dock Clerk of the Week, with accompanying management accolades.

Koenig’s Provisions/Oliva Foods, Inc. 8/1997-9/2015 Chicago, IL

•Responsible for daily business operations, including staff supervision, data entry and customer/vendor relationships. Knowledgeable in Microsoft Office and QuickBooks.

•Supervise 15 warehouse employees, including Union and non-union members.

•Schedule all Inbound shipments, and responsible for routing all deliveries.

Management Masters, Inc. 1/1989-8/1997

Managed and maintained 15 Condominium and Townhome Associations. Duties included monthly reporting of assets and liabilities. Additionally, was the POC for all contract negotiations with contractors and laborers.

Conducted daily inspections of properties, engaging with homeowners and contractors.

Produced annual budgets and monthly accounting of all assessments and billing.

Attended all monthly meetings with Board of Directors, presenting state of the Association and handling of all correspondence with members.

Held an Illinois Real Estate and Certified Property Manager License.

Education

8/1979-5/1981 University of Illinois Champaign-Urbana

8/1981-5-1983 Parkland College – Degree in Communications

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