Customer Service Representative

KIAHNI MARSHALL

***************@*****.*** 786-***-**** Miami, FL 33054

Summary

Personable and dedicated Customer Service Representative with extensive experience in this industry. Solid team

player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain

customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with

demonstrated passion for partnerships and growing busines:

Skills

© Credit card payment processing © Adaptive team player

© Retail sales customer service © Business development understanding

© Store maintenance © High-energy attitude

© Project management abilities, © Problem-solving abilities

© Technologically savvy

Dunkin’ Donuts Miami, FL

csR

01/2021 - Current

Christian Fellowship Worship Center Miami,

FL

‘Tutor Volunteer

02/2017 - 05/2021

Pizza Hut Miami, FL

CSR

08/2019 - 12/2020

Sherbondy park Miami, FL.

Parks and Recreation Worker

06/2019 - 08/2019

Education and Training

Assessed customer needs and upsold products and services to

maximize sales.

Worked with other employees to develop customer service

improvement initiatives.

Consulted with customers to determine best methods to resolve

service.

Answered customer questions and addressed concerns,

Met with parents to discuss youth progress and potential,

Planned curriculum based on individual academic needs.

Developed training materials, such as handouts, study materials

and quizzes.

Assessed customer needs and upsold products and services to

maximize sales.

Trained new employees in order to maximize team performance.

Answered customer questions and addressed concerns,

Educated customers on special pricing opportunities and

company offerings

Planned, organized, facilitated and promoted diverse recreational

programs.

Organized and lead variety of small and large group activities.

Promoted fun, safe and inclusive environment by monitoring,

activity of campers to identify and address behavioral issues,

William H. Turner Technical Arts High School Miami, FL

High School Diploma

06/2021

Certifications

* Certified bookkeep.

; accounting, and auditing clerk {miami-dade county and the state of florida] - [2021]

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