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Telecommunications Engineer Petty Officer

Location:
Fredericksburg, VA
Posted:
October 15, 2021

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Resume:

LARRY KEY

**** **** ****** *****

FREDERICKSBURG, VA 22407

540-***-**** (home)

540-***-**** (cell)

adncjj@r.postjobfree.com

OBJECTIVE: To secure a position as an Avaya Telecommunications Engineer or Project Manager

EDUCATION: B.S., Business Administration, Chadwick University, Birmingham, AL, 1994

Master’s Certificate in Project Management, George Washington University’s

School of Business, Washington, DC 1998

QUALIFICATION HIGHLIGHTS

* Avaya’s G3. S8300, S8700 * 66/110 block installs and wiring * Project Management

Prologic PBX switches (CSI & SI) * T1/DS1 carrier systems * Business Development

* Avaya’s IP 406 & 500 Office * Fiber Optic Cabling Installation * Capture Management

PBXApplication * Terminations (R-45 & MTRJ) * Technical Recruiting

* Avaya G430 Gateway * Communicator Emergency Alert

* Avaya G450 Gateway Notification System

* EM200 * Automatic Call Distribution 9ACD)

* T1 Circuit & POTS Line Isolations * Integrated Voice Response (IVR)

*** Currently hold a TS/SCI w/Lifestyle Poly***

Possesses a unique ability to quickly integrate into a new corporate culture while winning the confidence and respect of high profile customers, the customer account management team, and co-workers alike. A cost effective manager who understands that an organized approach to system/process management is necessary to achieve increased efficency and profitability.

Profound working knowledge of both Avaya PBX switches, and administration of Avaya voice messaging systems.

Experience has ranged from hands-on telecommunications equipment support to the development of technical practices (i.e., ISDN applications, multiplexing systems, PBX systems, T1/DS1 carrier circuits, POTS Lines and Analog STE communications and Fiberplex Isolations.

Supervised crews for the installation of CAT5/CAT6 data/voice and single end multiple mode fiber at multiple locations.

Hands on experience puling cable, conducting punch downs on 66 and 110 blocks, terminating CAT5, reading blueprints and myriad of floor plans.

Exceptional knowledge of “Communicator” Emergency Alert Notification System.

Proficient in operating both the FTS Management Information System (FMIS), and Trunk Information Recordkeeping System (Trunks). These systems are used to manage and monitor FAA network outages nationwide, including US. Territories.

Diagnostic and Installation Equipment Knowledge: Digital/Analog Multimeter, TS-21 Test Set (Butt Set), ISDN SunSet Test Set, Optical Time Domain Reflectometer, Fukikura Fusion Splicer, Fiber Optic Kit (SC, ST, SMA).

Computer Knowledge: Lotus Notes, Microsoft XP Operating System, Microsoft Office XP/Vista (Excel, Windows 10, Access and PowerPoint applications. Proficient knowledge of Visio Drawing, and AUTOCAD.

Training: Avaya System Administration, 5ESS Switch Maintenance Fundamentals, Counterintelligence & Security Program (CISP), Counter Terrorist Center’s Systems and Applications, INFOSEC Certification for System Administrators (ICSA), service Request System (SRS).

EMPLOYMENT HISTORY

AT&T Technical Services Company, Oakton, VA September 2020– May 2021

SENIOR TELEPHONE INFRASTRUCTURE ENGINEER (Contractor) – Company changed but retained the same duties & responsibilities from my previous assignment to include the following

Provides the project planning, infrastructure planning/design, cost estimates/analysis, procurement and implementation of the company’s internal corporate communications system.

Performs engineering studies to determine requirements, short and long-range engineering plans, designs, and traffic studies of the corporations internal telecommunication systems.

Performs day-to-day operations and support for paging, LAN/WAN, VRU, voice mail, cellular and phone/other telecom systems as necessary. This includes the implementation, maintenance, administration, configuration, problem resolution and/or technical support for telephony/voice infrastructure related hardware and software.

Consult with clients, hardware/software vendors and various telephony/voice support groups.

Responsible for monitoring and responding to technical hardware and software problems utilizing a variety of testing tools and techniques in support of the telephony PBXs, servers, gateways, IVRs, etc. Includes direct technical support for all products delivered in the telephony/voice environment.

Parsons Government Solutions, Centreville, VA January 2010 – August 2020

NETWORK ENGINEER (Contractor) – Company change but retained the same duties & responsibilities from my previous assignment

Manage ongoing operation and maintenance of customer telecommunication (telephone) systems.

Primary responsible for the administration of a specialized telephony application supporting cover telephony requirements. Served as the lead coordinator for various customer requirements, service provider groups, end users and project teams to facilitate the ordering of voice services.

Complete customer requests for new or additional services. Track service request throughout their lifecycle after issuance, to include addressing project team inquires, follow–up testing with local/field technical entities into production.

Analyze and resolve trouble reports.

Maintain system records and administrative changes.

Lead for new systems installation to satisfy customer requirements.

Survey customer locations and consulted with customer on their requirements.

Performed switch upgrades, software programming, software/hardware modifications

Guide customer in ordering appropriate commercial communications services.

Configured PBX switches and voice mail systems.

Design, installed, programmed, and tested the operating configuration of completed systems.

Provided pertinent provisioning data associated with troubling efforts.

Trained customers on features and use of new communications systems.

Develop application solutions for customer private and commercial networks.

First Support Services, Dulles, VA August 2008 – December 2009

NETWORK ENGINEER (Contractor)

Manage ongoing operation and maintenance of customer telecommunication systems.

Complete customer requests for new or additional services.

Analyze and resolve trouble reports.

Maintain system records and administrative changes.

Project manages new installations and system upgrades.

Survey customer locations and consulted with customer on their requirements.

Guide customer in ordering appropriate commercial communications services.

Engineer new systems or system upgrades to satisfy customer requirements.

Ordered switch and voice mail systems.

Design, installed, programmed, and tested the operating configuration of completed systems.

Performed switch upgrades, software programming, software/hardware modifications

Trained customers on features and use of new communications systems.

Develop application solutions for customer private and commercial networks.

Computer Network & Software Worldwide, Rockville, MD December 2005 – July 2008

SENIOR SWITCH ENGINEEER (Contractor)

Manage ongoing operation and maintenance of customer telecommunication systems.

Complete customer requests for new or additional services.

Analyze and resolve trouble reports.

Maintain system records and administrative changes.

Project manages new installations and system upgrades.

Survey customer locations and consulted with customer on their requirements.

Guide customer in ordering appropriate commercial communications services.

Engineer new systems or system upgrades to satisfy customer requirements.

Ordered switch and voice mail systems.

Design, installed, programmed, and tested the operating configuration of completed systems.

Performed switch upgrades, software programming, software/hardware modifications

Trained customers on features and use of new communications systems.

Develop application solutions for customer private and commercial networks.

AT&T Technical Services Company, Washington, DC August 2004 – November 2005

SENIOR SWITCH TECHNICIAN/ENGINEEER (Contractor)

Performed complex telecommunications functions related to the support of development engineering activities which include circuit testing, calibration, trouble shooting, repair of electronic or electromechanical systems and specialized test equipment.

Performed preventive and routine maintenance on Digital Voice Corporation (DVC) switch, to include installation of Avaya PBX switches.

Performed switch upgrades, software programming, software/hardware modifications.

Terminated cables in IDF, and installed cross-connect jumpers

TWD & Associates, Inc, Alexandria, VA July 2003 – July 2004

SENIOR TELECOMMUNICATIONS ENGINEER (Contractor)

Detailed to the Department of Homeland Security (DHS) Headquarters, Nebraska Avenue Complex (NAC), to analyze client requirements and assisted with designing telecommunications equipment and services to initiate and place equipment and service orders with external suppliers (e.g., delivery dates, installations and services schedules) in the area of voice, data and video.

As primary PBX System Administrator, coordinated all physical PBX moves, adds and changes via the Definity 8700 switch and Intuity Audix Voice Messaging system, and termination of cross-connect wiring to several DHS headquarter buildings.

Managed the integration of client systems relating to ISDN and Voice Over IP initiatives.

Performed specialized tasks related to maintenance and operation of the NAC campus and off-campus telecommunication systems (e.g., developing and maintaining documentation of voice and data circuits’ configuration to support systems restoration, maintenance, troubleshooting, and end user support).

The resident expert on secure STE phone functionality. Responsible for upkeep and maintained DHS’ STE-R Bridge equipment, along with monitoring secure conference activities.

Managed DHS’ Communicator Emergency Notification System, a high-speed notification system that provided the necessary tools needed for DHS to quickly identify and assemble groups of local and federal officials across the nation to respond to emergency situation that could potentially affect the security of the United States.

American Systems Corporation, Chantilly, VA February 2003 – June 2003

SENIOR TELECOMMUNICATIONS TEHNICIAN (Contractor)

Hired as a Senor Fiber Optic Network Installation Technician to provide hands-on technical experience with telecommunications equipment installation, maintenance and network integration for a newly constructed, FBI multimillion dollar, state-of-the-art crime laboratory on the grounds of the Quantico Marine Corps base. This assignment encompassed primarily all of the job functions accomplished in my previous assignment while working at the FBI headquarters in Washington, DC, to include splicing/fusing fiber; integrate, configure, test, terminate, and troubleshoot fiber optic network lines.

TEKsystems, Inc., Reston, VA July 2002 – January 2003

SENIOR TELECOMMUNICATIONS TEHNICIAN (Contractor)

Worked in concert with American Systems Corporation, Inc., and Navy Space and Warfare Command project teams, providing technical assistance with upgrading the FBI’s secure networks at the J. Edgar Hoover Headquarters building, Washington, DC. These functions include, but not limited to working independently or as lead for a crew performing various tasks such as integrate, configure, fusion splicing, terminations (MTRJ), and testing and troubleshooting fiber optic cables, installing cable trays and various types of cable support hardware. Responsible for interpreting cable plant configurations such as STAR, BUS, ETHERNET, TOKEN-RING, FDDI, and EIA/TIA requirements to determine distance limitations and pin configurations, along with reading blue-prints and cut-sheets to establish proper backbone cable placement.

Worked closely with Project Site Manager to advise on significant events that impacted the successful completion of assigned work schedules (e.g., changes in work scope, notifying of need to change work orders, etc.).

AT&T Technical Services Company, Washington, DC January 1997 – June 2002

PROJECT/TELECOMMUNICATIONS MANAGER – PBX (Contractor)

Provided program management direction, problem resolution to Systems Administrators at external locations, as well as provided customer and subcontractor interface with Lucent, AVAYA, Verizon, and other Local Exchange Carriers (LEC) on federal contracts throughout the Washington, DC metropolitan area.

Program Manager for three projects assigned to three Global Project Managers to provide trunk consolidation to five call center sites, providing advanced features for customer services; to include customizing reports on CMS systems and designing and implementing PBX Vectors for various departmental applications.

Found several thousand dollars of network tool services that had not been billed to customers. Researched and implemented processes to STAR collection payments to recover these revenues via purchase orders and contracts.

Managed and maintained Lucent’s Definity G3 switch and Intuity Voice Messaging system within AT&T’S National Information Systems division, supporting over 500+ users. Track and assign voice and data ports.

Performed proactive network management by monitoring network utilization, performance, changes, and resolved system threshold alarms. Generated call usage reports for PBX systems, and executed follow-up actions with users (e.g., status reports for management and security).

Overall responsible for implementation and administration of voice network switching and routing equipment within the local PBX and voice mail systems by performing moves adds and changes.

Provided project management leadership, which supported both the 2000 Transition Team and Presidential Inaugural Committee for the installation and administration of PBX and voice messaging systems at temporary GSA facility in the downtown Washington, DC area.

AT&T Technical Services Company, Oakton, VA September 2000 – July 2001

TELECOMMUNICATIONS CUSTOMER RESOLUTION SERVICE MANAGER (Contractor)

Provided service management for the Federal Aviation Administration’s voice and data network services under the Government Services Administration’s FTS 2000 contract.

Tracked, escalated and resolves daily outage problems, analyzed and resolved chronic maintenance issues, identified and addressed maintenance and performance trends.

Compiled and delivered weekly and monthly maintenance and performance reports to FAA. Researches and provides information on circuits, outage reports, and other historical information.

Participated in customer meetings, conferences, partnered with the national account team and other cross-functional units to share customer information, and addressed customer concerns.

AT&T Technical Services Company, Washington, DC July 1998 – August 2000

BUSSINESS CAPTURE MANAGER (Contractor)

Provided team leadership on business development and contract administration activities. Participated in team negotiations, chaired status meetings with all disciplines involved in complex, high dollar-value voice and data design projects.

Analyzes solicitation requirements, prepared compliance matrices, reviewed and responded to Requests For Proposals by developing overall Win Strategies, Themes, Discriminators, and competitor “ghosts”.

Helped plan and monitor critical pre-solicitation marketing and preparation by implementing promotional activities (i.e., direct mailings, recruitment, and special promotional brochures) designed to portray a positive image to incumbent personnel and the customer.

Key player in the development of Capture Plans detailing the actions and millstones required to effectively market and win major DoD contracts. Assisted with coordinating proposal activities with corporate management, engineering, legal, and contract division to successfully win four multi-year, multimillion-dollar contracts to provide telecommunication support to federal clients.

As a capture management team member in AT&T Government Solutions, representing new business development, assured that AT&T’s customer needs were supported with reliable, cost effective Voice/Data/IT technical solutions.

AT&T Technical Services Company, Herndon, VA June 1996 – June 1998

TECHNICAL RECRUITER

Responsible for full life-cycle recruitment efforts for the Professional Services Business Unit, identifying highly qualified recruits to join on-site teams to support classified Government projects. This effort involved conducting face-to-face interviews, performing candidate searches via the Internet, newspaper advertisements, employee referrals, attending professional career fairs regionally and nation-wide with experience in a classified environment.

Type of candidates recruited. Programmers, Software Engineers, Software Developers, Database Administrators, Analysts, UNIX Systems Engineers, Network Engineers, PBX Technicians, System Administrators, Network Security Professionals, and Program/Project Managers.

Drafted and presented offer letters, negotiated salary compensation, administered benefit information for perspective candidates to include Medical Insurance, Life Insurance, Short & Long Term Disabilities, On-The-Job Accident/Illness Reporting, Workers Compensation, Family and Medical Leave (FMLA), Education Tuition Reimbursements, as well as profit sharing.

Developed strong working relationships with recruiting firms and staffing agencies to find the best-qualified candidates, and frequently rewrote resumes for management sections for winning Government proposals.

Military Service

United States Navy (Retired), Pentagon, Arlington, VA August 1972 – December 1994

Honorably served, achieving the rank of a Senior Chief Petty Officer (E8)



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