Librarian Customer Care

Location:

Cape Town, Western Cape, South Africa

Posted:

June 25, 2021

Contact this candidate

Resume:

ELMARIE WALTMAN

* ******** *****, ** **** Road, Table View, 7441

CELL: 062-***-****

E-MAIL: *******.*******@*****.***

Date of birth:

** ******** ****

Nationality:

South African

* Driver's license:

Code Al EB (own transport)

Health:

Excellent

PERSONAL DETAILS

I am a B.Bibl (ed.) graduate with experience as Head librarian and librarian of a Public Library. During my 25 years of experience, I have accumulated in depth understanding and knowledge of the application of public library and information service principles as well as acceptable practices and procedures. I have five years managerial experience and have accrued extensive professional skills while organising and running the activities and operations of a public library, executing special projects, outreach projects and fundraising events. I have diverse exposure within my chosen field working with people from all walks of life. I have a passion for reading and art.

EDUCATION

Senior Certificate, Matric. Hoërskool Birchleigh, Kempton Park, 1989

Subjects: Afrikaans, English, Mathematics, Biology, Home Economics, History.

Baccalaureus Bibliothecologiae: University of Stellenbosch, 1993

Subjects: Library Science, Information Science, Afrikaans-Nederlands, Pyschology, Children and Youth Literature.

Technical Experience and Education:

Various short courses and workshops have been completed over the years:

•Accident investigation training programme (Business Risk Solutions, 2012)

* Share point Workshop (COCT, 2012)

•Customer Care Workshop (COCT, 2010)

•Grievance Procedure Workshop (COCT, 2011)

•Culture of Reading Workshop (COCT, 201 1)

•Emergency Co-ordinator Course (COCT, 2010)

• Leadership and Management skills (COCT, 2010)

• Advanced Marketing for libraries (Kaleidoscope, 2010)

Book Knowledge & reader guidance (Kaleidoscope, 2010)

• Children's & Youth literature (UWC, 2009)

COMPUTER LITERACY

I have 18 years of practical experience in the use of a variety of software packages, especially MS Word and MS Excel (Operating systems: Windows 3.1 to XP) and have done a number of in-house training computer literacy programs to keep up to date with changes.

Extensive experience: Word processing — MS Word

Spreadsheets — MS Excel

Presentations — MS Power point

Internet - Microsoft internet explorer

Email - MS Outlook

Systems/Database - PALS, SAP, Brocade, Share point and Sirsi Dynix (Symphony).

Good competency: Word processing - WordPerfect 5.1 for DOS and 7 for Windows, Windows 7

EMPLOYMENT

1 June 2015 – to current – Senior Librarian: Children’s Department, Milnerton Library

1 April 2014 - 30 May’ 15 - Part-time Assistant-Librarian, Tygervalley Library

2010 — Nov, 2012 - Senior Librarian: Maitland Library, Maitland

2007 — 2010 _ Librarian: Children Services, Table View Public Library

2004 – 2007 _ Part-time working as consultant, Garden Route Desk, Tourism

Centre, Waterfront, Cape Town

2002 – 2003 _ Various jobs in Pietermaritzburg (Husband studying for Hons.)

1999 – 2002 _ Part-time Assistant-Librarian at Table View Library

1998- 1999 _ Head Librarian: Life of Christ Bible Institute, Milnerton

1993- 1997 - Head Librarian: Porterville Public Library, Porterville

EXPERIENCE AND SKILLS

•Managerial- Coordinates, supervise and control of staff, operational procedures and assets. Ensuring effective service delivery by managing staff training, performance measures, scheduling productivity, and service delivery during library open times. I monitor training developments, organise and handle work flow, and work responsibilities while building a productive, congenial service and working environment.

Administrative- I have developed comprehensive administration skills that include expenditure control. I have strong work ethics reflecting dedication and the ability to commit time and energy. I am able to work under pressure, both independently and in a team. I do banking once a week and work according to a Book-budget for book-buys.

I am responsible for the Libraries Social Media Page.

I also do the Acquisitions for the Children’s Section.

I am a very good Event organizer as well – have done numerous over the years!

•Orqanisational- I have the ability to multi-task and to prioritize tasks according to needs and deadlines. I have demonstrated that I can work reliably and strategically to achieve the goals set out.

•Library Services- I have a sound knowledge of reference techniques, interviews and guidance to library users and how to utilize the different tools available to find any information needed. I understand the inner workings of a library and how to acquire, process and discard library stock. I network with other professionals in the field. I am creative and demonstrate interpersonal, team-building, and team-playing skills. I am self-motivated, energetic, reliable, confident, and committed to the professional research and service environment.

ACHIEVEMENTS/PUBLICATIONS

I have strong interpersonal, written and oral Afrikaans and English communication skills:

Several of my newsletters have been published in the Cape Librarian, our Inter Library Magazine, published by Provincial Library Services and Die Burger.

My poem, O toga a Gogga, published in: Die Nuwe Afrikaanse Kinderverseboek, by Riana Scheepers.

I took part in the very popular TV-game show, Noot-vir-Noot, series 32.

I started the Spine Cracker Book Club at Table View Library in 2008.

PROFESSIONAL AFFILIATIONS

I believe to keep up to date with relevant activities and news in the library business by participating as active member of relevant affiliations:

Library and Information Association of South Africa (LIASA) — Membership no. 4841

I was Additional member on Western Cape Branch, 2010 -2012

PRO for LIASA Western Cape Branch, 2012 -2014.

Waltman/5..

REFEREES

1. Mrs. Marietha Eyssen

Principal Librarian: Milnerton Library