Operations Manager Office

Shabnam Sheikh

Email: *******.**********@*****.***

Mobile: 056–3615252 / 050-*******

Boutique Hotel Star Suites (Dec 2018 -August 2019) Front office Manager

- Controlling the availability of rooms and day-to–day function of the front office, such as handling guest arrival and departure,information request .

- Attending to Guest’s complaints and questions and providing exceptional customer service.

- Managing Budget, records, and contracts.

- Supervising staff and all front desk activities.

- Performing Adminisitrative duties such as filing and updating. Beautica Cosmetic Trading (Kuwait) (Sept 2018 – Nov 2018) Administration Executive

- Handling administrative requests and queries from senior managers.

- Organize and schedule meetings, research and create presentations, prepare and monitor invoices.

- Organize travel arrangements, generate reports.

Vacation Twist (India) (Oct 2016 – Jun 2018)

Operations Manager

- Produce quality quotations with in the agreed deadlines.

- Maintain close communication with the relevant suppliers on the booking progress.

- Advise the client of the most suitable option for their tours.

- Ensure all the enquiries are converted into bookings by quick, detailed and accurate response.

-Researching destinations and keeping up-to-date with travel industry news, ensure all the complaints are resolved.

- Provide competitive but profitable trips assuring that quality of tours is consistently of a high standard.

- Focus on up-selling to increase revenue and achieve target. Apple Holidays (India) (Oct 2015 – Sept 2016)

Sales & Marketing Executive

- Promoting and marketing the business.

- Achieve sales target and resolve customer complaints.

- Identifies product improvements/ new products by remaining current on industry trends, market activities and competitors.

EDUCATIONAL QUALIFICATION

Post Graduation Diploma (Travel & Tourism), University of Mumbai (Aug 2013 – Feb 2015) Bachelors Degree in Resource Management, SNDT Women’s University (Jun 2010 – Mar 2013) ADDITIONAL QUALIFICATION

Certification Course in Travel Planning Workshop from university of Mumbai-2013. Diploma in Event Management from SNDT University 2013. Certification Course in Personality Development from Dr. BMN College of Home Science-2012. PERSONAL DETAILS

Date of Birth : 25th November 1992

Nationality : Indian

Marital Status : Married

Hobbies : Travelling, Cooking and Web surfing

Languages Known : English, Hindi and Malayalam.

Visa Type : Spouse Visa (Valid Till Jan 2023)

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