RESUME

R. SATHISH KUMAR

S/o S.Raghavan

** *** ****** ******* *****, Avadi,

Chennai-600071, Tamilnadu, India.

Email Id: adnc3y@r.postjobfree.com Mobile No: 955*******

Career Objectives:

To be part of progressive organization that offers challenges and new assignments where my skills could be best utilized.

Working Experience:

Senior associate in “Spynest Solutions (Zealous Services)” From 18th January 2021 To Till date.

Role:

Handle Semi Voice Process for Medical Insurance as Quality Analyst.

Audit Calls And Make a score for live US Calls.

Senior associate in “Trayee Business Solutions Pvt Ltd” From 23rd September 2019 To 23rd March 2020.(6 Months)

Role:

Handle as Data Entry operator for HDFC Banking Process.

Account Form filling entry in system as per scanned document accurately.

Senior associate in “Parveen Travels Pvt Ltd” From 11th April 2018 To 10th July 2019. (1 Year 3 Months)

Role:

Handle Tour operation division for allocating drivers to the related booking.

Handle Sales enquiry and complaints and Prepare MIS Report.

Senior associate in “UTOO Cabs Pvt Ltd” From 16th November 2016 To Till 7th April 2018.(1 Year 6 Months)

Role:

Handle Inbound calls for Utoo customer and drivers for cab booking,query and complaints.

Book cab by Utoo admin panel and use google maps for distance calculation.

Resolve complaint in meter issue.

Senior associate in “Tech Mahindra Pvt Ltd” From 16th September 2013 to 15th November 2016. (3 Years 2 Months)

Role:

Handle Inbound calls for Vodafone customer any Enquiry and Complaints.

Take complaint for critical scenario on Call.

Later Promoted as to handle escalation call in high level authority and will provide accurate information, Very Soft and Politeness in call handling and make Customer Satisfaction.

As well as Senior associate in “First Source Pvt Ltd” From 12th March 2011 to 1st June 2013. (2 Years 3 Months)

Role:

Worked with Airtel dealers for Post-paid sim activation.

Using applications like Oracle.

Updating the customer details accurately and escalate issue calls.

Academic Records:

Qualification

University/Board

Year of Passing

Percentage

Diploma In Computer Engineering

Anna University

2010

75%

10th

Matriculation

2007

66%

Computer Knowledge:

Microsoft Office: Word, Excel and PowerPoint.

Operating Systems: Windows.

Achievements:

Awarded in showing excellent performance.

Received many appreciations for individual Performance.

Personal Information:

Name : Sathish Kumar

Date of Birth : 12th March 1992

Fathers Name : S. Raghavan

Permanent Address : 23 MGR Street Moorthy Nagar,Avadi, Chennai, Pin-600071, Tamilnadu, India.

Gender : Male

Marital Status : Married

Identity & Photo Proofs : Driving License, Voter Card, PAN Card.

Nationality : Indian

Job Skills:

Have knowledge in carrying out team building activities effectively, ability to motivate, develop and train the members of the team to ensure.

Languages Known:

English And Tamil.

Hobbies:

Playing Cricket And Watching TV.

Strengths:

Hard work, Sincerity & Concentration towards work and Ability to learn the new things.

Can handle tele calls (Inbound & Outbound) related and Non Voice Process.

Declaration:

I hereby declare that above information is authentic and true to the best of my knowledge.

Date: Thanks & Regards

Place: (R.Sathishkumar)

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