Administrative Coordinator Customer Service

Melrene

Petersen

Acquiring Chargebacks Team

leader

+27-71-775-****

*******.********@************.**.**

Profile “I am a motivated, results-driven individual with hands-on customer service and leadership experience. Resourceful and proactive, I combine effective communication & analytics skills with extensive product knowledge to identify opportunities and deliver a satisfactory outcome for both customer and company whilst working alone and as part of a larger team. I am currently looking for an opportunity to further my career within a Project Management environment, over 12 years’ experience in Chargebacks.

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Technology Credit Direct Deliver System / Digiview

& Skills Card Processing System / Experian, XDS, ITC / Communication skills / Analytical skills / Time Management / Team Player Advance Microsoft Excel and Word/ Customer debt Management / Relationship Building / Creativity / Problem solving / Coaching / Motivating / Customer Service/ Experience Standard Bank March 2008 -to date

Team Leader

• To lead coach and support the team towards achieving departmental goals

• Monthly statistical and reporting.

• Adhering to the call audit and achieving the set target of 98% QA

• Productivity management.

• Evidence of Monthly reviews.

• Conduct monthly performance discussions (KPI’s) and daily, monthly reports.

• To provide good customer service, guide and assist staff in the Acquiring Chargebacks process and minimising merchants’ complaints. Maintain high level of customer service. Resolve customer queries Education Standard Bank (Future Skills) 2019

NQ Level 5

Matric

Lancea Vale Secondary 1999

Contact this candidate