Packaging Corporation Payroll Coordinator

Patricia A. Jeffries, CPP

***.**********@******.*** (262) 671 - 6570 Kenosha, WI 53142 www.linkedin.com/in/patriciajeffries

Certified Payroll Professional (CPP) with 20+ years of experience providing financial and payroll services for multi-state employers across the healthcare, manufacturing, and marketing industries. Adept at identifying and implemented process improvement to create efficiencies and generate company savings. Skilled at delivering results under time constraints and in alignment with company objectives.

Skills & Expertise

Payroll Deductions

Vendor Management

Account Management

Oracle SAP, PeopleSoft, & Workday

Project Coordination

Internal & External Communication

Customer Service

Federal & State Compliance

Employee Relations

Professional Experience

Payroll Specialist – Walgreens Boots Alliance

ADVANCED RESOURCES CLIENT August 2018 – April 2020

Processed 500+ garnishment requests weekly for child support, Federal levies, bank levies, creditors, and payroll loans, ensuring compliance with state laws and regulations; processed specials payouts for child support arrangements with bonus stipulations.

Established garnishment automation and fielded inquiries from roughly 2.5k employees on payroll deduction transactions while maintaining confidentiality.

Contributed to the legacy upgrade and migration from mainframe to Oracle SAP, creating efficiency gains in employee payroll profile setups; performed parallel testing on payroll processes to validate the accuracy and cleaned up 700+ duplicate vendors.

Conducted employment verifications, communicating with creditors and external attorneys in writing or over the phone.

Payroll Specialist

BAXTER INTERNATIONAL, INC. November 2005 – January 2018

Completed garnishment management for 7k employees with weekly and biweekly pay coordinating with human resources to confirm salary and bonus structures and legal to respond to garnishment notices and employment verification requests.

Oversaw the accurate execution of employee relocation packages coordinating with the payroll team and Aires, a corporate relocation vendor, to confirm amounts and correct tax deductions.

Leveraged Oracle Siebel to track and respond to employee inquiries and proactively identify payroll issue trends to develop a plan of action; assisted in the legacy systems migrations from PeopleSoft to Workday.

Managed charitable giving reconciliation for each Baxter location, coordinating charity payments quarterly and ensuring payments cleared in the ledger and balanced for year-end accounting.

Spearheaded the project to save thousands of dollars by converting 26+ states to weekly ACH child support transmissions coordinating with the IT department and state disbursement units to set up individual processes.

Financial Analyst I

EXPERIS MANPOWER GROUP May 2004 – May 2005

Collaborated with the Abbot Labs Finance team to provide analytical support with pharmaceutical chargebacks ensuring correct quarterly billing amounts and monitoring patient assistance amounts based on reports for the Pharmaceutical Products Division.

Executed new vendor set up, adding 10+ new vendors daily to allow chargeback processing.

Resolved pricing discrepancies and disputes for pharmaceutical sales representatives, making system adjustments per agreed upon contract pricing.

Payroll Coordinator

PACKAGING CORPORATION OF AMERICA April 1999 – October 2003

Utilized Ceridian Payroll Software to process garnishments for 20+ states, manual checks for one-off situations, and input new hire information; instituted a $1 garnishment fee to offset processing costs.

Fielded employee inquires and track employee interactions using Remedy customer relationship management (CRM) system; tracked short-term disability claims processed by a third-party vendor to ensure garnishments were correct.

Responded to employment verification subpoenas providing payroll and salary information within legally required timeframes.

Additional Experience

Account Payables Coordinator Kelly Financial Services, Inc. April 1998 – April 1999

Clearinghouse Specialist & Retail Relations NCH Nuworld Marketing May 1995 – April 1998

Personal Banker BankFinancial November 1991 – May 1995

Education

Bachelor of Science (BS) Finance & Marketing University of Wisconsin – Milwaukee

Certifications & Professional Organizations

Certified Payroll Professional (CPP) American Payroll Association October 2019 – December 2025

Member American Payroll Association 2018 - Present

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