APRIL

PECK

adnbu6@r.postjobfree.com

417-***-****

Joplin, MO 64804

Organized Document Support with 10 years of experience. Highly skilled in processing and documenting all payment transactions, including cash, checks, and credit cards. Prepared to bring leadership and success working in team environments to expanding organization.

PROFESSIONAL SUMMARY

Contract Freighters Inc (CFI) - Billing Specialist Associate Joplin, MO • 02/2020 - 05/2021

Contract Freighters Inc (CFI) - Document Support

Associate

Joplin, Missouri • 11/2011 - 05/2021

WORK HISTORY

Identified, researched and resolved billing variances to maintain system accuracy and currency.

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Generated and submitted invoices based upon

established accounts receivable schedules and terms.

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Adhered to quality and time-sensitive call center

metrics when answering inbound phone and chat

correspondence from platform sellers.

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Helped employees with day-to-day work and complex

problems by applying motivational and analytical

strategies.

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Displayed flexibility and ability to adapt to quarterly policy changes and database re-organization.

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Evaluated client progress toward established annual and quarterly goals.

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Issued credits for contested returns, shipping fees and damaged merchandise.

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Demonstrated computer skills for data entry and

answered broad variety of e-commerce inquiries.

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Answered questions regarding seller inventory, shipping, payments and buyer complaints.

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• Supported Finance team with knowledgeable

SKILLS

Equipment Monitoring and

Troubleshooting

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Check Inspection and

Validation

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• Relationship Building

• Expense Tracking

• Billing and Invoicing

• Problem Sensitivity

• Billing Data Verification

Services Rendered

Documentation

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Invoice Documentation

Management

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• Customer Contact

• Error Revision

• Spreadsheet Tracking

• Word Processing

• Conflict Resolution

• Team Collaboration

• Digital Postal Meters

• 10-Key Data Entry

Alive Christian School

Joplin, MO

High School Diploma

EDUCATION

Chick-fil-A - Lead Shift Assicate

Joplin, MO • 04/2009 - 08/2011

administrative assistance, including Calling on Missing Paperwork, Scanning Inter-House Documents and

Operating Mail Room when needed.

Reviewed Driver documents for accuracy and

completion.

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Coached staff on daily performance and conducted

evaluations to constructively address concerns.

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Generated reports of findings to help management with making key decisions.

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Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.

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Educated staff on organizational mission and goals to help employees achieve success.

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Maintained effective supply levels by monitoring and reordering food stock and dry goods.

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Prepared orders on trays for dine-in orders or in bags for takeout orders.

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Supported restaurant closing, restocking items and reporting shortages.

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Adhered to safe work practices, food safety regulations and corporate guidelines.

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Packaged and labeled Catering products and orders for to-go counter and drive-through window.

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Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

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Greeted customers at deli counter to fulfill requests and answer questions.

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Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.

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Created appealing food arrangements for party trays and specialized orders.

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Circulated kitchen area to receive work assignments and identify support tasks.

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• Learned other teammates' work tasks to train as backup. Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected

customer loads.

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Maintained clean, trash-free workspaces to maximize productivity and safety.

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