Computer Technician, Team Leader BPO Company, Sales associates.

FRANZ MAESTRADO

Butuan City

Agusan del Norte, Philippines

+63-948-***-**** ********@*****.***

CAREER OBJECTIVE

Seeking for a challenging position in an organization where I can extensively utilize my skills and capabilities to the benefit of the organization while providing an opportunity for a career growth.

PROFESSIONAL DISTINCTION

Excellent knowledge and skills in handling Microsoft Office Operation.

Well trained in usage and troubleshooting Microsoft Programs.

Set of skills in computer operations, computer set-up, reformatting and installation.

Proven ability to manage multiple priorities in a fast-paced environment and work effectively with diverse teams.

Proven ability to produce strong results while maintaining excellent customer service.

Fluent in English, hard working with positive attitude.

Skilled Carpenter, Painter, Plumbing and Masonry, average skill in electricity.

Freelance Computer technician.

CAREER PORTFOLIO

VXI Global Holdings B.V Phil.

Nov. 2018 – Nov. 2020 - Davao City, Philippines

Position: Customer Service Representative

Main Responsibilities:

Provide brilliant customer service in response to a wide range of inbound customer queries and to achieve first time resolution wherever possible for the customer;

Maintaining an efficient work environment – files and reports;

Coordinating and responding to all internal/external requests, promptly;

Responsible on customer’s enquiry with required information’s;

Resolve problems and issues in a professional manner and engage with customers to identify additional needs.

Home Credit Philippines

April 2018 – Oct. 2018 - Butuan City, Philippines

Position: Sales Associate

Main Responsibilities:

Handling customer inquiry and sales

Responsible for customer’s loan application

Handling customer complaint effectively regarding after sales and monthly fees complaint.

Teletech

March 2016 – January 2017 - Cebu City, Philippines

Position: Customer Technical Support – Microsoft Office Operations

Main Responsibilities:

Provide administrative support including pertinent documentation requirement;

Handling customer complaint effectively regarding Microsoft troubleshooting and any related matter.

Provide technical solution in a manner of time and in a professional way making sure customer is very satisfied with the service provided.

JIK Marketing

January 2012 – February 2013 - Butuan City, Philippines

Position: Data Encoder / Computer Technician

Main Responsibilities:

Responsible training cashiers and maintaining cashier computer operations or POS;

Updates software and hardware troubleshooting, basic programming;

Provide monthly audit and inventory report;

Monitor and maintain computer systems and network of the Company;

Provide assistance and maintenance to all computer systems and hardware;

Installing configuring and updating hardware and software;

Fixing any issues related to the equipment that may come up on a daily basis.

EDUCATIONAL ATTAINMENT

Holy Child Colleges of Butuan

Computer Secretarial - 2-year course (Under Graduate)

Butuan City School of Arts and Trades

Graduated - School Year (2005-2006)

Ong Yiu Central Elem. School

Graduated - School Year (2000-2001

TRAININGS

Microsoft Training Program - Microsoft Office Operations at Convergys, Cebu City 2015

- Database and Web Design Fundamentals

US Telco Company training - Time Warner Cable / Verizon / AT&T

Technical Education and - Computer Hardware Servicing NC II

Skills Development Authority

Other Skills - Carpentry / Painter / furniture / Graphic design

PERSONAL INFO

Address: Purok 6, Brgy. 16 North Montilla Blvd. Butuan City.

Place of Birth: Butuan City, Philippines.

Nationality: Filipino.

Marital Status: Single (Parent of 2)

Height: 182cm

Weight: 143 Lbs.

Father: Gilbert L. Maestrado (Deceased)

Mother: Vivian B. Maestrado (Tailor)

Sincerely,

Franz Maestrado

Agusan del Norte, Philippines

+63-948-***-**** ********@*****.***

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