Division Manager Service Engineer

Professional Summary

Skills

Work History

CќџѦ MѢћёѤіљђџ

* ******** **, ******, ** 62554 • Cell: 217-***-**** • *************@*****.*** Laboratory Division Manager driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Motivated Laboratory Division Manager with over 21 years Preventative Maintenance experience in a fast-paced, one person or team-based environment.

Laboratory Division Manager with expertise in delivering support services and resolving customer complaints. Trained in Microsoft Word and Excel and many other distributor based programs. Skilled with analytical software

Operation system software

Technical support

Time management

Wiring schematics

New Business

Quick learner

Local/state health laws knowledge

Strategic sales knowledge

Customer Service

Laboratory Division Manager, 03/2009 to 10/2017

Central IL. Scale Company – Decatur, IL

I started an Analytical calibration/preventative maintenance division with an existing Industrial calibration/preventative maintenance company. Promoting on-site preventative maintenance service to a multitude of industries.

Implemented marketing strategies which resulted in 125% growth of customer base in the first year. Plus adding a Depot repair facility for Ohaus and Mettler Toledo balances and scale repairs. Obtained documents, clearances, certificates and approvals from local, state and federal agencies. Including ISO 17025, 9001, and 9002 customers. Also maintained credentials for the United States Pharmacopeia (USP) customers

Field Service Engineer, 10/1996 to 02/2009

Education

Mettler Toledo – Columbus, Ohio

I worked out of my house, maintained my own schedule with customers and repairs, while working with a budget and a monetary target on a yearly basis Utilized a company vehicle on a daily basis

Supervised 7 other calibration engineers in 6 different states Promote Mettler Toledo products to non Mettler Toledo customers to increase the bottom line I was a Gold status ranked employee for 13 years

Associate of Science: Process Engineering, 1993

Richland Community College - Decatur, IL

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