Michael E. King

Professional Summary

Senior Library Manager and outstanding performer in Planning and Strategic Thinking and Effective Communication within the organization. Proven success in leadership, operational excellence, and organizational development with keen understanding of the elements of business. Recognized for inspiring management team members to excel and encouraging creative work environments.

Work History

CITY OF MEMPHIS - SR LIBRARY MANAGER

MEMPHIS, TN.

09/2019 - Current

• Manage the operations and maintain safety standards at the Raleigh Branch Library.

• Identify barriers to library services such as illiteracy, homelessness, and poverty, etc., that might prohibit learning in a library setting and recommend educational tactics/programs to enable learning.

• Manage the overall productivity, policies, goals, and objectives of a library agency.

• Manage and direct the works of subordinate personnel.

• Conduct trainings for staff development, provides work direction and assignment of duties, evaluate work performance, and in consultation with the Regional Manager, administers discipline, and make hiring, promotion, and discharge recommendations for library agency personnel.

CITY OF MEMPHIS - CIRCULATION SUPERVISOR

MEMPHIS, TN.

10/2017 - 09/2019

• Manage all clerical and circulation functions.

• Perform interviews, conferences, and performance reviews.

• Coach staff to reach full competency in performance of related duties.

• Resolve all customer inquiries and complaints.

FEDEX EXPRESS, TALASCEND - INTERN/RECRUITER

MEMPHIS, TN.

11/2016 - 10/2017

adnbim@r.postjobfree.com

901-***-****

Memphis, TN. 38114

Skills

• A college graduate, proactive, profit-

driven Manager/Supervisor of

customer service operations for local

city government and commercial

property management and real estate.

Deliver improvements to processes and

employee retention and development,

driving breakthrough gains to customer

satisfaction, workforce efficiency,

revenues, and margins.

• Core Qualifications

• Team Building and Leadership

• Staff Training and Development

• Customer Service Excellence

• Complaint Resolution

• Process Improvement

• Staff Development and Coaching

• Accounting, Safety

• Accounting software, Staff

Development

• Accounts payable, Staff Training

• Agency, Supervisor

• Clerical, Training programs

• Closing

• Coach

• Coaching

• Conferences

• Consultation

• Credit

• Customer satisfaction

• Customer Service

• Direction

• Driving

• Facilitate full-cycle recruitment process across all business lines and source candidates through proven recruitment channels using ATS

(Applicant Tracking System).

• Increase retention rates by working with executive leadership to identify and reward top performers.

• Direct recruitment efforts and providing advice and coaching on all aspects of recruitment and talent management.

HELP DESK ADMINISTRATOR, EdR COLLEGIATE HOUSING

MEMPHIS, TN.

06/2013 - 11/2016

• Screened and interviewed applicants for positions within the accounts payable department.

• Supervised recruit orientation and training programs.

• Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.

• Researched and resolved all accounts payable discrepancies. COMMERCIAL ADVISORS ASSET SERVICES, LLC - PROJECT

ACCOUNTANT

MEMPHIS, TN.

03/2006 - 06/2013

• Generated financial statements and facilitated accounts closing procedures each month.

• Analyzed and researched reporting issues to improve accounting operations procedures.

• Coded and entered a large volume of invoices into various accounting software.

Affiliations

Pinnacle Honor Society, University of Memphis Affiliation Society of Human Resource Management (SHRM) University of Memphis Alumni Association

Additional Information

• Awards &Acknowledgements, Employee of the Month (Two Consecutive Months) DocuSphere Process Implementation Recognition Yancey Scholarship Recipient (2017) University College, Adult Scholarship Recipient (2017)

• Financial statements

• Government

• Hiring

• Team Building

• Leadership

• Works

• Performance reviews

• Personnel

• Policies

• Process Improvement

• Processes

• Profit

• Promotion

• Property management

• Real estate

• Recruitment

• Reporting

Education

12/2020 – Present

Capella University

Started Doctoral Program

Business Administration, Leadership

10/2020

Western Governors University

MSML, Master of Science: Management

& Leadership

05/2018

University of Memphis BPS

Bachelor of Professional Studies

.

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