Chukwuemeka “Meka” Anyanetu

313-***-****

adnbhu@r.postjobfree.com

Employment:

Network Support Engineer

SAIC/Insight Global; Department of State

June 2020- Present

Providing Department of State employees with high quality, multilevel secure communications that exchange information with external federal agencies and governments across the world.

Provides tier III support and maintenance supporting Secure VOIP, data, and mobile connections

State Department IT transition team member

Monitors, resolves, updates and closes service request tickets supporting over 50,000 users

Provides Secure Video Teleconferencing Communications (SVTC) to users

Through my involvement, I achieved 100% resolution rate for supporting home office support requests

Uses Remedy, Cisco Call Manager, Service Now, Microsoft Visio and Excel

Information Assurance

Air Force National Guard

August 2017- June 2020

Provided mission-critical communications for the Air Force.

Programmed encryption devices for home and office use

Ran diagnostics to determine source of network errors

Recorded system updates and activities

Upgraded all types of LAN environments including hardware, software and cabling environment

Programmed with Risk Management Framework (RMF), Security Technical Implementation Guides (STIGs), and Information Assurance Vulnerability Alert (IAVAs) frameworks

Used Command Line Interface and Service Now to support over 300 users

Helpdesk

Eliza Healthcare

May 2013-July 2017

Provided tier 1 support to healthcare workers and explain technical issues to users.

Initiated in person training for computer training and cyber security awareness

Developed strong troubleshooting skills involving diagnosing and resolving hardware, software, and other network and system problems while maximizing performance

Deployed Windows updates to PC’s, ensuring computers were up to date for up to 30 users

Education/Certifications:

Bachelor’s degree in Psychology from Wayne State University

Master’s in Cybersecurity from University of Central Florida anticipated Spring 2023

CompTIA Security Plus CE Top Secret Clearance/SCI – Investigated March 2021

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