Claims Analyst Customer Service

JASLIN LOMBRA

203-***-**** ** Simpson Ave Wallingford, CT 06492 ********@*****.***

ATTRIBUTES & SKILLS

Warehouse Experience, Outgoing, positive personality, professional phone etiquette, customer service oriented, work well in a team environment and independently. Dependable, organized, able to multi-task and prioritize. Proficient in NEC UC Suite, Excel, Word, Outlook, PowerPoint, Smart Sheet, and more, nursing home experience.

PROFESSIONAL EXPERIENCE

COMPONENT ENGINEERS, WALLINGFORD, CT

Customer Service Specialist ~ August 2018 – November 2019

Attend morning meetings to have a grasp on where our company stands and where we need to be to meet goals

Meet with customer via phone and person to discuss any concerning matters they may have or discuss orders

Process purchase orders that came to me via email

Make sure our estimators quoted material needed for customers request

Learned how to ship, when to ship and confirm labels on packaging are correct matching paperwork

Updated the production report at end of every day based off our sales and orders

Made sure answered all emails and calls before end of every day

BENDER PLUMBING SUPPLY, NEW HAVEN, CT

Customer Service/Sales Specialist ~ September 2015– August 2018

Process vendor and non-vendor billing through customized DDI database system

Product returns and warranty processing; maintaining customers, contractors and supplier’s records, vendor confirmations, credit processing

Sort and distribute incoming messages and correspondence

Direct interaction with customers, contractors and vendors; providing the best possible customer service

Train new employee’s clerical processes

Create and maintain spreadsheets for multiple branch use, increasing productivity throughout the organization

FERAZZOLI IMPORTS OF NEW ENGLAND, MIDDLETOWN, CT

Customer Service Order Specialist ~ June 2011–September 2015

Assisted customers with their product purchases improving their buying experience

Inbound and outbound call center

Performed warehouse stock checks for product availability

Detailed processing of orders by phone and in person

Scheduled and arranged the most efficient truck routes for all deliveries to customers and store-to-store

Assured customers received the quickest possible service and best quality of products

Handled escalated customer calls and resolved issues

THE HARTFORD FIRE INSURANCE CO, SOUTHINGTON, CT

Customer Service / Claims Analyst ~ January 2007-March 2011

Provided highest level of customer service, correspondence and billing

Inbound call center with high call volumes

Mentored and coached new hires

Member of escalated call team handling irate customers and resolving issues

Processed all details for Auto and Home insurance documentation

Trained in several correspondence functions

Process Claims and proper claims paperwork

EDUCATION

Graduate of Lyman Hall High School in Wallingford, Connecticut

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