Executive Assistant

Anita Letendre Email: *****.****.****@*****.***

*** **** ***** ***** ***** 770-***-****

Roswell, GA 30076

Executive Assistant, Office Support, Data Entry, Marketing and Writing

Computer Skills

Program

Skills **Expert Level**

Microsoft Excel **

Macros, formulas, linked multiple sheets, inserted objects

Microsoft Word **

Tech manuals, client correspondence, tables, macros

Microsoft Visio **

Diagrammed workflow charts for internal and external training and presentations

Microsoft Publisher *

Created newsletters

Microsoft Access **

Programmed various queries and macros for advanced computation and logic

Microsoft Powerpoint **

Created presentations which incorporation visuals, music and transitions

Microsoft Outlook **

Used for marketing with email merges and for other business use

Adobe Acrobat **

Created pdfs from various file types including wav files for sound

ACT

Customized user fields for targeted marketing & data entry

Quickbooks

Added scanned receipts, reconciled to credit card, invoices, expense tracking

Peoplesoft

Reported expenses in a timely and accurate manner

Google Docs **

Entire suite – skills match Microsoft

Any software your company needs for the position, I will be happy learn on my own time and my own dime. I welcome the chance to learn.

“The beautiful thing about learning is nobody can take it away from you.” -B.B. King

Administrative Skills

Skills

Achievements

Accounting

Performed accounts payable duties with a strong emphasis on auditing. By treating company money as if it were my own, saved over $800 within the first month by proving vendor was not crediting account properly. Prepared quotes for hardware and software sales. Maintained general ledger.

Calendar Management

Maintained corporate calendar using Outlook for executives and sales team including meeting preparation for materials and lunch and dinner meetings. Scheduled to not executives with an over-abundance of meetings.

Creative problem solving

Reviewed systemic issues to implement processes to avoid them

Customer Service

Resolved customer issues by asking “How I would like to be treated?” Improved customer service both externally and internally using sales techniques such as “Under promise over deliver.’ Using Access, developed an internal customer service program which included a return authorization program that tracked the customers’ problems and well as tracking overall company performance.

Data Analysis

Analyzed reported data to identify trends

Data Entry

Accurate and fast data entry, including 10 key. Optimized entry system from two person to one person job

Database Management

Organized sales database for targeted marketing

Detail Oriented

Office resource for proof-reading

Documentation Review

Reviewed broker applications for legality and veracity

Expense Tracking

Input receipts into Quickbooks, categorized and reconciled credit card statements

Invoicing & Collections

Invoiced clients; Used positivity to collect funds successfully

Skills (con’t)

Achievements

Key Performance Indicators

Programmed Excel spreadsheets to track employee performance via multiple indicators

Multi-tasking

Prioritized projects to ensure that deadlines were met

Oral and Written Communications

B2B Phone Sales, Business Correspondence, 500K in fiction writing, Note – This resume is part of my non-fiction writing

Productivity Tracking

Created several spreadsheets for different data analysis. These spreadsheets included graphs, charts and pivot tables when applicable.

Project Management

Set realistic goals and organized various projects

Quality Control

Analyzed customer complaints to find systemic issues

Research

Gathering sales leads and marketing info through internet research

Sales

B2B sales nationally and broke international boundaries; researched customs requirements so clients could receive orders with less hassle. Opened an average of 10 new accounts per month

Sales Support

Compiled marketing materials for sales team. Attendance and performance tracking.

Statistical Analysis

Programmed an Access database to replace and Excel spreadsheet to perform computations more efficiently.

Strategic Planning

Implemented broker application info to be used in marketing

Team Building

Optimized each individual’s job with a ‘How To’ write up. Added further training for each job and encouraged cross training.

Time Management

Optimized a 37.5 a week position to 18 hours per week

Trade shows

Organized materials and personnel to support up to 52 trade shows per year

Travel

Booked travel and created efficient, worry-free intineraries

Education

Brevard Community College: AA in Mathematics,

University of Central Florida: Statistics. Computer Programming, Engineering Classes

Georgia College: Accounting Principles I & II

Udemy: SQL for Data Analysis, SQL Introduction, Avoiding Grammar Mistakes, SEO Classes

Contact this candidate