Product Designer & Researcher

Kelz Sartwell

Product Designer & Researcher

M : 410-***-****

Annapolis, MD

adnbe4@r.postjobfree.com

hervioletflames.com

linkedin.com/in/ksartwell

Skills

Tools

Education

Summary

Experience

Empathy

User Research

User Interviews

User Personas

Design Strategy

Wireframing

Time Management

Usability Testing

Journey Mapping

Communication

Workshop Design

Collaboration

Agile Process

Information Architecture

Critical Thinking

Quantitative Research

Qualitative Research

I am an adaptable & multidisciplinary product designer proficient in communication, analysis, creativity, visual design, services design, and facilitation. I have 13+ years of technology based client services experience, which has allowed me to develop and refine skills in product lifecycle roadmapping, project management, and workshops, including a strong background in DEI.

Pivotal Software, Inc. (now VMware) // April 2017 - December 2019 Program Manager, DEI [Remote]

Associate IT Support Engineer [On Site]

Corporate Executive Board (now Gartner) // August 2013 - April 2017 Apple Technical Support Manager

Apple. Inc // October 2007 - July 2012

Mac Genius

Figma

Adobe CC

Google Apps

Microsoft Suite

Trello

Asana

Sketch

Mockup

Keynote

Sketchbook

Pen & Pencil

Sticky Notes

Thinkful UX / UI

Design Immersion

2021

• Provided Expert technical advice to a local and global user base

• Assisted in the research, design, and implementation of global team initiatives

• Designed and facilitated remote workshops (Unconscious Bias, Imposter Syndrome, Mental Health Awareness, Feedback 101)

• Collaborated with IT, D&I, and L&D to define and develop a data driven learning framework based on internal analysis

• Led an Information architecture project focused on building a D&I training and resources learning taxonomy

• Collaborated closely with Director of Design and design production stakeholders

• Designed and implemented CEB’s first Apple MDM solution, to assist with asset tracking and policy execution.

• Managed the project blueprint for enrollment of all Apple devices within the company.

• Created a functional Self-Service portal for end-user support and ticketing.

• Accountable for the administration of around 150 devices, with direct support for 85 - 90 users.

• Certified Apple technician (Software and Hardware).

• Provided on site customer service and help desk technical support.

• Performed physical repairs of hardware back to proper specifications.

• Led on-going training with customers and co-workers.

• Mentored growing technicians

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