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Edward Lehmann

Retail Management Professional

adnb94@r.postjobfree.com • 727-***-****

www.linkedin.com/in/edwardlehmann • Altamonte Springs, FL Dedicated leader with proven experience directing multi-unit operations. Develop high-performing teams and facilitate the delivery of training and mentorship programs. Oversee operations and analyze data to promote organizational objectives and encourage revenue growth. Optimize corporate success by delivering continual innovation and improvements that boost efficiency and increase revenue. Proficient user of MS Office, Kronos, Work Brain, Staff Works, and People Works. Areas of Expertise

• Multi-Unit Operations

• Staff Training & Leadership

• Human Resources Processes

• System & Process Improvement

• Scheduling & Logistics

• Forecasting & Analysis

• Customer Service

• Communication & Collaboration

• Project Management

Professional Experience

Navigate, Boston, MA 2016 to Present

Retail Sales & Management Consultant

Deliver daily oversight of retail districts with up to 11 store locations while completing 13- to 18-week projects for clients across the country. Complete complex assessments of each location, identifying opportunities for improvement, developing solutions, and collaborating with the store leadership to implement plans. Perform human resources functions to enable the execution of goals. Provide consistent, active leadership to ensure staff commitment and professional growth.

● Oversaw the liquidation of 300 retail stores, maximizing client profit.

● Aided over 100 displaced associates and managers with finding new positions.

● Delivered highest FFE multiplier results in the region, producing scores over 1.50 on projects within 13 weeks. Goodwill CFL, Longwood, FL 2015 to 2016

General Manager

Directed all aspects of 8K square-foot thrift store donation center. Led 25-staff members and hired, trained, and mentored staff to promote employee development and provide excellent customer service. Maintained inventory, inspected merchandising, and grew sales. Promptly resolved employee and customer issues and conflicts to maintain positive environment. Clearly communicated sales goals and events with staff.

● Grew book category sales 82.8% year over year by training and coaching staff on sales and merchandising best practices.

● Increased wares sales 20% and surpassed person per square foot goal by 70%.

● Introduced employee recognition program that improved employee morale and performance. Ross Stores, North Miami Beach, FL 2013 to 2015

General Manager

Led employees performing all operational tasks while driving the achievement of organizational goals for a leading retail store with 65 employees that produced $13M in annual revenue. Developed systems and processes to ensure high-level customer service experiences and promoted cohesion and morale across the store.

● Decreased attrition from 60% to 20% in 18-months by recruiting, training, and mentoring over 60 sales and loss prevention associates.

● Reduced shrink from 2.5% to .70%, producing sensor compliance of 98.2% on a goal of 97%.

● Resolved multiple scorecard strikes for sales, shrink, customer service shops, sizing, margin, markdowns, and speed of check-out.

Surf Style, Clearwater Beach, FL 2012 to 2013

General Manager

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Oversaw 50K square-foot flagship location, training and mentoring up to 116 sales staff to provide exceptional customer service. Analyzed market trends and partnered with stakeholders to meet sales targets for the store. Oversaw all merchandising processes and ensured proper execution of all administrative and human resources tasks, including accounting, payroll, and scheduling.

● Delivered $50K in incremental sales and repeat customers by partnering with Groupon and utilizing Google Offers and other daily deal sites.

● Served as retail buyer, coordinating buying processes for sunglasses, skate merchandise, and shoes for 10 locations.

TJ Maxx, Orlando, FL 2010 to 2012

Operations Manager Store Manager in Training

Supported operations for a 22K square-foot store that produced $9M in annual revenue by providing leadership, training, and support to 45-employees in partnership with the store manager. Encouraged collaboration, teamwork, and personal growth, which resulted in revenue growth. Oversaw stock and delivery distribution and cultivated relationships with supply chain staff to determine needs through the development and analysis of forecasts based on sales trends.

● Led store ranked #1 in an 11-store district for sales volume, as well as in the top 20 of 130 regional stores.

● Improved inventory shrink from 2.4% to 1.84% by collaborating with loss prevention associates.

● Increased year-over-year sales 6% by developing high-performing teams who worked accurately and efficiently.

● Produced highest average transaction in the district and within the top ten in the region. Sears Holdings, Oviedo, FL 2006 to 2010

General Manager

Managed all aspects of 139K square foot department store while leading a team of six assistant managers and four department heads to manage 110 staff. Offered training and leadership to promote employee development and excellent customer service. Analyzed operations and implemented systems and processes to address root causes and improve revenue, service, and margins. Monitored daily profit and loss, maintained inventory, reviewed merchandising, and implemented strategic plans to improve sales.

● Improved store profit margins 15%, auto department margins 30%, and protection agreements by 25%.

● Transformed customer service scores from in the 60’s to the high 90’s.

● Winner of the Operation Excellence Certification awarded to only 100 out of 850 locations. Professional Training & Certificates

Executive Leadership Certificate, Cornell University Six Sigma Yellow Belt Certificate, e-Careers

Languages

Spanish, Fluent

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