Isabel E. Jewett

*** ******* **. • San Antonio, TX 78228

210-***-**** • adnb7p@r.postjobfree.com

Skills

Customer service experience

Dedicated employee with an excellent work record

Highly organized, responsible, and committed to excellence and professionalism

Excellent communication skills

Excellent writing skills (spelling, punctuation, grammar)

Energetic team player consistently cited for positive attitude

Motivated self-starter who takes initiative with minimal supervision

Enthusiastic and eager to meet challenges and quickly assimilate new concepts

Capable of understanding detailed business processes and procedures

Ability to work under pressure and meet targets

Proficient with computer software programs, including Word, Excel, and Outlook

Proficient with office equipment, including computer, scanner, phone system, copier, calculator, fax Experience

Program Assistant/Family First, May 2019-September 2020 Office Manager/Volunteer Coordinator, October 2017-May 2019 Alpha Home, San Antonio, TX

Program Assistant/Family First

o Provide clerical and organizational programming support to Family First director and staff o Update client census daily

o Confirm monthly measures

o Manage inventory of baby items and classroom supplies o Record expenditures and file all receipts and purchase orders o Organize sign-in sheets, outreach, and client surveys o Attend weekly staff meetings and record minutes

o Manage intake packets for case managers

o Coordinate with Assistance League’s Togs for Tots for client base o Prepare educational classes for case managers

o Assist with peer-to-peer client file reviews

o Collect and log quarterly class attendance numbers o Orders safe sleep kits and pack-n-plays from Southwest SIDS Research Institute o Review and edit monthly report for director

o Manage client bus passes

o Attend outreach sessions and annual NAS symposium o Compile yearly client census

o Support and maintain Alpha Home’s policies, procedures, code of ethics, mission, and core values

Volunteer Coordinator

o Coordinate volunteer activity and project planning/implementation with chief operating officer and development/marketing director

o Develop volunteer opportunities

o Maintain volunteer database and track volunteer hours, interests, activities o Maintain communication with volunteers

o Organize/conduct volunteer orientations

o Maintain volunteer opportunities in key community websites

Office Manager

o Answer, assist, direct incoming calls

o Assist and direct all persons entering building

o Make visitor badges

o Maintain organized, neat, controlled reception area o Deliver/pick up mail from other sites

o Check grievance boxes/employee suggestion boxes

o Organize/supervise community service workers and maintain documentation o Accept delivery of incoming packages

o Provide clerical support for special projects and operations department Assistant Store Manager, October 2017

Third Key, June 2015-October 2017

Cashier, February 2013-May 2015

Spec’s Wines Spirits Finer Foods, San Antonio, TX

Customer service

o Handle customer queries in person and on phone using product knowledge o Converse with customers and help them select items o Investigate and resolve customer problems or complaints o Investigate employee/customer accidents and complete proper reports o Assist with customer orders

Fiscal responsibilities

o Audit and balance store working funds, daily reports, nightly deposits o Ensure proper cash controls and loss prevention are followed o Log transactions such as discounts, voids, manual tickets o Open and close cash register, count money, follow anti-fraud register procedures, organize daily receipts, prepare nightly deposits

o Take appropriate action on known and suspected theft o Handle cash and debit and credit card transactions o Make bank deposits

o Maintain knowledge of policies regarding payment and exchanges, current sales, promotions

Store operations

o Answer and direct incoming phone calls

o Organize seasonal promotions and events

o Process store deliveries, visual merchandising, stock takes, markdowns, promotions o Understand and supervise ticket rotation/price reductions o Assist in changing displays, pulling merchandise for display areas, ensuring display merchandise is priced and represented appropriately

o Able to lift and move up to 20 pounds

o Walk the aisles at regular intervals to ensure store tidiness and organization o Open and close store independently

Store management

o Assist manager with day-to-day operations

o Lead and direct six employees

o Train new employees

o Manage merchandise and inventory, return damaged merchandise, check merchandise against packing lists, assist in inventory counts

o Complete accurate data entry for timely reports

Education

San Antonio College, 2010-2013

St. Edward’s University, Austin, TX, 2009-2010

Contact this candidate