MARK OPOKU

adnb59@r.postjobfree.com

+*** 024*******

Professional Summary

Supply chain professional with fifteen (15) years of extensive experience in high-volume warehouse operations, including logistics, and distribution. Extremely results-oriented and proactive in addressing and resolving problems. A Skill Warehouse Manager talented at improving team performance through innovative management techniques. An experienced field sales representative who develop sales strategies and attract new clients, win new accounts, and maximize profitability within his sales territory.

Skills: Management Experience, Supervision, Inventory Management, Customer Service, Personal Development, Time Management, Good Communication, Monitoring Skills, Product Knowledge, Supply Chain Management expertise, Strong Work Experience, Microsoft Office, Forklift Operator. Staff Training

Work History:

Parts Inventory and Order Fulfillment & Admin. Manager 12/2012 – Present

Mantrac Ghana Limited Newmont Goldcorp Mine, Ahafo and Akyem Sites

Work effectively and proactively with business stakeholders to ensure good balance of demand and diligently close off demand gaps by the stipulated time-line

Review demand as well as validate weekly Master Demand and pro-actively close the supply/demand gap

Develop and maintain compliance to customer expectations to ensure quality service delivery

Total management of customer orders. This will involve receiving, scheduling, shipping and after sales service of customer purchase orders.

Responsible for loading of customer orders to our Order Entry system, giving timely and realistic ship commitment dates to customers, working internally within to ensure product gets shipped in a timely manner. Act as voice of customer within company.

Manages the order fulfillment process including order entry, administration, and shipping.

Oversees the order tracking process and ensures orders are processed in accordance with the organization's customer service standards.

Participate in annual inventory/stock counts

Ensures adequate inventory levels are maintained to maximize customer satisfaction and minimize cost.

Present reports defining project progress and solutions – Parts Transactional Report, Parts Service Percentage Reports, and Customer Backorder Reports

Logistics & Warehouse Supervisor 12/2005 – 2012

Mantrac Ghana Limited---Newmont Goldcorp Mine, Ahafo Site & Mantrac Kumasi

Responsible for the daily scheduling of warehouse personnel to ensure proper staffing in order to select and receive products at the warehouse in a productive and cost-efficient manner.

Develop warehouse procedures to ensure the highest of standards

Direct the safe and secure storage and handling of materials in all warehouses on site in accordance with legal requirements

Implement and administer employee performance reviews to record and recognize where improvements or praise is required

Tracking and coordinating the receipt, storage, and timely delivery of goods and materials

Ensuring basic maintenance standards and compliance with health and safety regulations

Checking orders, bills, items received, inventory, and deliveries for accuracy

Facilitate open communications between Site(s), Logistics, Inventory Planning, and the Sourcing and Procurement group to ensure alignment and understanding of receiving and distribution performance measurements, requirements, and outputs.

Oversee that receiving functions and discrepancy identification are performed at the warehouse facility and transactions are addressed and resolved in a timely manner.

Coordinate and supervise all warehouse logistics and activities.

Establish optimal delivery points to end-users through efficient channels of distribution.

Sales Representative 01/2004 – 12/2004

Market Direct Limited, Kumasi.

Assists customers with ordering information and provides quotations on customer requirements and provides appropriate follow up.

Reviews any questions or concerns with the Sales Manager; discusses any unique product /problems with Customer Service as necessary.

Follows up with customers after receipt of their orders and verify customer satisfaction and resolves any concerns.

Submits reports to Sales Manager; provide weekly activity/call reports, lost sale reports and monthly sales forecasts for assigned territory.

Provides briefings on sales activities, problems to Sales Manager as necessary or as requested. Performs any other appropriately related duty as requested by the Sales Manager.

Build relationships with existing customers and travel throughout the territory and visit customers on a recurring basis

Manage multiple accounts simultaneously maintain records of all sales leads and/or customer accounts.

•Represent the brand during all customer and prospect interactions educate customers on how products can benefit them financially and professionally.

Monitor the company’s industry competitors, new products, and market conditions.

Education

Master of Science: Logistics and Supply Chain Management

Kwame Nkrumah University of Science and Technology

Bachelor of Science: Economic and Business Administration (Management)

Catholic University College of Ghana

Higher National Diploma: Mechanical Engineering

Kumasi Technical University

Bachelor of Science: Mechanical Engineering

University of Energy and Natural Resources

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