Customer Care Associate
Resume:
Meh Vayda
Merritt Island, FL ***** ************@*******.***
Provide exceptional service, building loyalty and positive relationship, strategic problem solving, quick reasoning, promote sales, and superb interpersonal skills and utmost customer care!
A US Citizen - Authorized to work in the US for any employer.
Work Experience
Customer Care Associate
KForce – Department of Economy
January 2021 to March 2021
Answering customer calls, assisting claimants with their questions, concerns, complaints, and resolving conflicts and disputes to always ensure top level of customer satisfaction.
Help navigate website and provide information on organization's services.
Listen attentively to caller needs to ensure a positive experience.
Highly professional-dependable, reliable, and able to perform duties with minimal supervision.
Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse background.
Customer Service Associate
COACH IP HOLDINGS LLC. - Merritt Island, FL
November 2020 to January 2021
Taking calls and provide quality customer service and fulfil inquiries regarding availability of various products and confirm online order status.
Help customers with accessing and navigating the Coach website to look up product information and styles.
Memorized and familiarized oneself with company’s product offerings; contributed to sales increase for the quarter by communicating product benefits and providing excellent service.
Resolving various customers matters such as but not limited to market, sales, customer service, delivery, warranty, etc.
Strive for quick complaint resolution, commended by supervisor(s) for the ability to resolve problems on the very first call and to avoid escalation issues.
Customer Service Manager
Touch of Class Dry Cleaners - Merritt Island, FL
June 1998 to May 2007
Assisted with setting up and organize dry cleaning and alteration business.
Planned and controlled expenses, Point of Sales (POS), cash positions/budgeting.
Setup and maintained accounting records pertaining to purchase, sales, employee payroll, various regulatory fees, and taxes.
Prepared annual reports and quarterly financial statements.
Supervised employees and the routine operations of the dry cleaning/alterations business.
Education
High school diploma / GED
Brevard School Board – Cocoa, FL
1 year College
Keiser University - Melbourne, FL
Skills
•Customer Service (6 years)
•Office Management (6 years)
•Receptionist (Less than 1 year)
•Records Management (Less than 1 year)
•Retail/Online sales (6 years)
•General accounting
Additional Information
Office Management, routine operations, coordination, and scheduling records management. Excellent customer care service
Strong work ethics, team player, quick learner, and multi-linguist
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