Development Executive Bpo

RESUME

Nalini. M No.**/*a, Kamarajar *st cross street, Srinivasa Nagar,

Padi,

Chennai - 600 050

Phone : 814-***-****

*********@*****.**.**

Objective: To start a career with challenging position where my skills and strength can be utilized. I wish to work in a progressive environment which gives opportunity to utilize my skills and fulfills my ambition in ever growing Industry.

Experiences:

Worked as Business Development Executive in Info Network Management (Call Chennai – 2444 44 44 (Apr’05 to Dec’05)

Worked as Business Development Executive in Just Dial – 26444 444 (Dec’05 to Aug’06)

More than 4 Years in Reliance BPO (Sep’06 to Jul’11)

As Quality Monitoring Executive from Aug’09 to Jul’11

Ensuring the quality of call by providing training and giving feedbacks to the CSE.

As Customer Interaction Executive (VIP Helpdesk) from Sep’07 to Jul’09

Handling customer queries and resolving customer’s issue in VIP Helpdesk.

As Customer Service Executive from Sep’06 to Sep’07

Handling customer queries and resolving customer’s issue by trouble shooting and raising Service Request

Personal Skills:

Software Known:

1.Optimistic, Quick learner, Problem solving abilities, Patience, Team facilitator.

2.Having good interpersonal & communication skills.

3.Zeal to learn new things.

4.Maintain the various services and resolving customer issues as per the commitments.

Completed Diplomo in Computer Applications

Familiar with win 7 Operating Systems & Ms-Office

Education:

Completed X first class (78 %) in 2000 at

Singaram Pillai Girls Higher Secondary School, Villivakkam

Completed XII first class (77 %) in 2002 at

Christ Matriculation Higher Secondary School, Padi

Completed BSc Chemistry with first class in 2005 at Chellammal Women’s College, Guindy

Languages Known: English & Tamil(Can Speak, Read and Write)

:2:

Personal Profile:

Name : M. Nalini

Date of Birth : 27-07-1985

Gender : Female

Nationality : Indian

Marital Status : Married

Present address : No.36/5a Kamarajar 1st cross Street,

Srinivasa Nagar, Padi,

Chennai-600 050.

Mobile 814-***-****

Declaration: I hereby declare that the above information are true to my knowledge.

Sincerely,

Nalini. M

Place : Chennai Date : 4.5.2021

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