Site Supervisor Service Representative

Peggy Blige

**** ********* **, ******, ** *****

732-***-**** ********@*****.***

PROFESSIONAL SUMMARY

Personable customer service professional offering over 20 years of experience resolving account and service concerns for customers. Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

SKILLS

MS Office proficiency

Training development aptitude

Creative problem solving

Sale expertise

Key holder experience

Professional telephone demeanor

Good listening skills

Quick learner

Complaint resolution

Money handling abilities

WORK HISTORY

CUSTOMER SERVICE REPRESENTATIVE 11/2016 to Current

JC Penney Co Inc. - East Brunswick, NJ

Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns

Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions

Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes

Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction

HEAD CASHIER 01/2011 to 05/2016

Lowes - Piscataway, NJ

Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions

Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current

Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers

Resolved escalated customer disputes with special actions such as discounts

SECURITY SITE SUPERVISOR 01/2008 to 06/2010

Avaya Inc. - Basking Ridge, NJ

Managed team schedules to provide effective security coverage for building needs

Provided guidance to security staff on appropriate courses of action for diverse situations

Wrote and submitted daily reports on security team operations

Answered alarms and investigated disturbances, contacting local law enforcement personnel for escalating crises.

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