Denise Boucke, MSA, PHR, SHRM-CP

adnarh@r.postjobfree.com www.linkedin.com/in/deniseboucke Fowlerville, MI 810-***-**** HR professional proven effective in bringing a vision-driven approach to strategic planning and business/HR solution design and integration. Recognized for leading the business / people strategy by delivering excellent HR services resulting in increased capability, as well as high-performing engaged teams., financial and staff results. Areas of Expertise

HR Best Practices/ Organizational Development / Performance Management /Talent Acquisition / Retention / Great Place to Work Initiatives / Employee Engagement and Relations / Compensation & Total Rewards / Leadership Development Career Experience

Municipal Employees’ Retirement System of Michigan, Lansing, MI 2013 – Present Chief Internal Operations and Compliance Officer 2021 – Present Senior Leader providing strategic and cultural leadership to a public not for profit retirement services organization to ensure proper internal operations (Finance, Actuarial Services, Customer Support, Facilities, IT and Cyber Security). Responsible for the development and implementation of the organization’s enterprise risk management and compliance program standards.

• Responsible for a 40 million budget and 14 billion assets

• Development of the Enterprise Risk Management and Compliance Program Processes

• Responsible for a team of 70+ employees. 6 direct reports. Chief Operating Officer 2018 - 2020

Strategic leadership and performance of operations, staff, and company culture across the organization and internal teams (Finance, Actuarial Services, Customer Support, Facilities, Human Resources, IT, and Cyber Security). Direct and coordinate the administration of HR benefits for active, deferred, and retired participants within the system (100,000+) and 900+ municipalities throughout Michigan.

• Recognized with Vital Smarts Crucial Conversations for Lives Impacted Gold (2015) Silver (2016-2019).

● Presented Process Enterprise Strategic initiatives and a Service Recovery Process / Metrics across the organization for 100% of key critical processes.

Chief Customer Service Officer 2016 – 2018

Led and coordinated the strategic distribution of quality customer service to employers, participants, and stakeholders

(40,000+ contacts annually). Led the delivery of client focused service through Customer Relations, Customer Support, Service Center, Human Resources, and Facilities teams. Evaluated existing strategies and launched an updated customer service vision with a focus on metrics for all teams and meeting balance score card initiatives.

● Launched Customer Services Process metrics and standards, as well as key performance indicator expectations across the organization.

● Introduced a new Customer Service Skill Development program. Human Resources Director, Municipal Employees’ Retirement System of Michigan, Lansing, MI 2013 – 2016 Directed daily HR management and performance activities and confirmed adherence with industry and company regulations. Assessed existing HR strategies, identified areas that could be improved, and introduced updated workflow initiatives. Implemented new HRIS and payroll systems to increase efficiencies and save costs.

● Launched numerous HR initiatives including a new Performance Management Process (Pay for Performance), a re-engineered Compensation & Benefit Total Rewards System, an Employee Engagement survey process, a Learning & Development Program, Change Management and Workforce Talent Management initiatives, and a Succession Planning Process.

Human Resources Director, Plunkett Cooney PC, Bloomfield Hills, MI 2001 – 2013 Administered HR leadership for nine offices in Michigan, one Indianapolis, and one Columbus (350 employees). Contributed guidance and expertise around organizational development, leadership coaching, HRIS, benefits administration, performance management, training/development programs, and staffing / talent management. Oversaw the strategic implementation of new offices and practice groups, lateral hires, cultural integrations, and workflow efficiencies / productivity analysis.

● Spearheaded “Great to Place to Work” initiatives and Diversity programs including Associate Development, Diversity & Inclusion, Hiring, Health Care / Wellness, and Women’s Initiatives: Awarded 101 Best & Brightest Companies to Work for 2008-2012 and Detroit Free Press Top Workplaces 2005-2012. Additional experience:

● Director of Human Resources (1998 – 2001) Edsel & Eleanor Ford House, Grosse Pointe Shores, MI

● District Manager (1996-1998) Living Alternatives for Developmentally Disabled, Clarkston, MI

● Clinical Supervisor / Behavioral Health Activities Therapist (1992-1996) McLaren Medical Center, Flint, MI Education

Master of Science Administration in Human Resources Central Michigan University Bachelor of Arts Michigan State University

IFEBP Portfolio Concepts Management Program Wharton School of Business Process Enterprise Boot Camp Michigan State University Process Management for Financial Services Michigan State University ADViSA Influencing for Results (IFR) customer service skills MGFOA Finance Back to Basics series and Advanced Finance sessions Outward Mindset management training

Licenses & Certifications

SHRM Human Resource Management Professional (PHR / SHRM-CP) Certified Mediator

Predictive Index Certified Analyst

Crucial Conversations Certified Trainer

Certificate of Achievement in Public Plan Policy (CAPPP) Employee Pensions Diversity, Equity & Inclusion (DEI) certification – pending completion May 2021 Affiliations

Internal Foundation of Employees Benefits (IFEBP) Plan, Member Society for Human Resource Management (SHRM) Greater Detroit and Lansing Area, Member Michigan League of Public Policy (MLPP) Board Member (2019 – current)

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