Camdon Wallace

Current Address: **** *. ******** *** ***. 207 l Metairie, LA 70001

Permanent Address: 5791 Hwy 4 l Winnsboro, LA 71295

(404) 434 – 4824 · adnar4@r.postjobfree.com

EDUCATION

Southern University at New Orleans New Orleans, LA

Graduation Date: May.8. 2021

Bachelor of Science (Cum Laude), Computer Information Systems; 3.0 GPA

Certified Ethical Hacker New Orleans, LA

Certification acquired: September 2019

Delgado Community College New Orleans, LA

Graduation Date: May 2019

Associates, Information Technology; 3.0 GPA

PROFESSIONAL EXPERIENCE

Fall 2020 - present Asurion New Orleans, LA

Tech support expert

An Asurion tech expert travels daily to and from a warehouse to pick up mobile devices to deliver, set up, and activate several customers' locations to provide tech support when a customer's device is lost, broken, or stolen within twenty-four (24) hours.

Resolve operational issues on customers' devices, other equipment, and connectivity while offering education and device optimization suggestions.

Provide in-person device setup and tech support for customers' smart phones, tablets and/or other consumer electronics.

Quickly identify and resolve technical issues

Spring 2018 - present Moxie Media New Orleans, LA

Intern / Data Analyst / Customer Success Agent

Works with the marketing manager on several projects regarding web authoring.

Marketing: Update company website and Youtube channel

Operations: Maintain a functional network; Conduct software QA (bug testing); Write privacy and cookie policies using Iubenda

Data entry: Updated data from company website to spreadsheets (vice versa)

Web authoring - Updated HTML code/ data from spreadsheets to the company’s website

Worked w/ Security Operation Center (SOC) Analyst, with the idea of securing company data using a holistic end point detection response program, CYNET which is a Security Information and Event Manager (SIEM).

Winter 2018 – Spring 2019 Delgado Community College New Orleans, LA

Work Study

A student who works in a work study program at Delgado Community College aids multiple departments on campus.

Assist students get the correct books for class at the bookstore on campus.

Assist security department with helping students find their way around campus.

Summer 2015 – Winter 2017 Vetconnexx (AT&T call center) Atlanta, GA

Customer Service Manager

A customer service manager identifies sales opportunities and provides service for millions of customers. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries

.Assists with complaints, orders, errors, account questions, billing concerns, cancelations, and other queries..

Communicate and understand customers’ issues.

Summer 2014 – Summer 2016 Poolside Pools & Spa McDonough, GA

Pool Technician

The swimming pool maintenance technician includes all the necessary steps in cleaning a swimming pool as well as checking and balancing the water chemistry.

Organize daily assignments and work independently to accomplish daily tasks

Maintain accurate logs of all chemical readings and pool conditions

Clean and maintain pools, spas, and fountains to ensure each are clean and in proper working order

Summer 2014 – Summer 2015 Woodland Animal Hospital Locust Grove, GA

Technician Assistant

The technician assistant is responsible for assisting veterinary staff in examining and monitoring animal patients, performing administrative tasks, and maintaining clean and sanitary conditions in exam and operating rooms.

Prepare laboratory samples and create requisitions

Multi-task efficiently and do so under pressure

Assist in holding and restraining animals during exams and surgical procedures

Winter 2013 – Summer 2014 U.S. Army Fort Leonard Wood, MO

Chemical Engineer

Supervised, operated, and maintained both smoke generating equipment and nuclear, biological, chemical, and radiological (CBRN) detection and decontamination equipment; assisted in the establishment, administration, and application of CBRN defense measures. Increased mission aptitude by providing expert strategic technical skills, while recognizing, and correcting problems through intensive training.

Preparation for CBRN defense Actions/Procedures

Operation of CBRN Decontamination, Defense, Detection, and Monitoring Equipment

SKILLS AND MAJOR COURSES COMPLETED

Microsoft Office ● Java Script ● HTML ● CEH (certified ethical hacker) ● Conflict Resolution skills ● Q&A bug testing ● 75 WPM ●Database management ● Web Authoring ● Hazardous Material Certification (at awareness level) ● Installing and configuring Retina, Nmap, Wireshark, Networks (physically and logically), Rapid 7, and Microsoft Office 365 ● Data Entry ● Webroot

ACTIVITIES AND HONORS

● Member of the National Cybersecurity Student Association ● National Defense ribbon ● Member of The National Society of Leadership and Success ● Member of the Computer Information System club at Southern University ● Member of the Beta Gamma Sigma Honor Society

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