Lead Supervisor Services Manager
Resume:
JANAH Y. PICASO
San Antonio, TX 78249
**********@*****.*** **************@*****.***
CAREER OBJECTIVE
Seeking a challenging position where my excellent organizational and customer relations skills will be fully utilized. My mission is to serve our seniors, each other and our community to promote the dignity and independence of our individuals and their needs. QUALIFICATIONS/SKILLS
● 15yrs. retail experience
● 8 yrs. retail supervisory experience
● Ability to type 40 WPM
● Knowledgeable of MS Office programs
● Bilingual in conversational Spanish
● Excellent time management and multi-tasking skills
● Excellent office administration skills with an advanced knowledge of Microsoft Office programs and Excel.
● Team Player with the ability to work independently.
● Experience working with seniors and/or people with disabilities. WORK HISTORY
Meals on Wheels, San Antonio, Tx
CLIENT SERVICES MANAGER April 2020 to April 2021
● Supervised and trained Client Services staff to ensure reasonable distribution of work and responsiveness to Meals on Wheels and applicants.
● Approved new client applications and re-assessments to ensure appropriate funding sources and assure the accuracy of all applications and related documents.
● Managed coordinator caseloads and workflow by prioritizing client management and coordinator workflow utilizing demographics, referral lists, assessment documents and other information.
● Tracked intakes, new assessments, re-assessments, long holds, terminations and other clients’ statuses utilizing both the in-house database and associated documents and correspondence to ensure that case management is completed according to established timeframes and deadlines.
● Maintained and developed written training processes and policies and procedures for the department.
● Maintained staff and file readiness for regulatory audits.
● Participated in meetings and planning sessions related to client service ad program requirements.
Meals on Wheels, San Antonio, TX
CLIENT SERVICES SPECIALIST July 2017 to April 2020
● Data entry of new clients in Servtracker and ensure that client file discrepancies are corrected.
● Answer client telephone calls and appropriately screen referral calls for program eligibility
● Run daily route sheets and keep logs of any issues or not at home visits and meal cancellations
● Communicate with the Community Engagement Coordinators and drivers to problem solve meal delivery issues
Christian Senior Services, San Antonio, TX
DELIVERY DRIVER January 2015 to July 2017
● Prepared and transported meals to program clients
● Established excellent rapport with the clients on my assigned route
● Completed required documentation on route sheets. Walmart, San Antonio, TX
CASHIER September2014-November 2014
● Provided customer service
● Cash handling duties
● Advised customers on information of products
● Performed merchandising for store displays
Guadalupe Lumber, San Antonio, TX
CASHIER February 2012-August 2014
● Provided customer service
● Cash handling duties
● Advised customers on information of products
● Performed inventory control and merchandising
Academy Sports and Outdoors, San Antonio, TX
ASSEST PROTECTION TEAM LEAD SUPERVISOR June 2006-February 2012
● Provided customer service
● Performed inventory control duties
● Made weekly schedules for employees
● Handled daily store deposits and cash handling
EDUCATION
McCollum High School, San Antonio, Texas
High School Diploma
References Available Upon Request
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