Dawn Gesslein

**** ***** **** *** ** Apt 12-616-***-**** adnap5@r.postjobfree.com

Summary

Efficient & reliable administrative professional with many years of customer service experience. My goal is to provide my expertise to improve operations, support clients, and my peers. Very proficient in MS Office Software. Diverse skill sets covering administrative support/tasks, client support & relations, and account management. Professional, flexible, service-oriented, works well in a team environment or independently, and consistently has provided excellent customer service to my clients. Have excellent training skills and quick to learn new tasks and skills.

Highlights

· Microsoft 365 proficiency · Results-oriented

· Excel Spreadsheets · Self Directed

· Attention to detail · Professional and mature

· Strong problem solver · Exceptional customer service skills

Accomplishments

Employee of the year 1998, Made the President’s List and Dean’s List 4 times, Safety Award

Experience

The Anynta Group / Guardsman July, 2018 – Current

Customer Service Representative

Inbound Department

oAnswer and transfer customer calls

oInitiate claims for customers

oProcess claims for customers

oAnswer general customer questions

oConducted training to peer and other associates

Field Services / Tech Hire Department

oRead and respond to customer correspondence (emails)

oHandled inbound and outbound customer calls/requests

oTransferred customer to appropriate associate to handle their concern

oCreated and processed customer work order to route to proper technician

Booking.com January, 2013 – February, 2018

Customer Service Representative

Responded to customer emails and calls

Handled customer complains to provide customer satisfaction

Assisted customers to exceed their expectations, which included searching for hotels and calling hotels with special requests or cancellations

Manpower (Temp to hire for Booking.com) May, 2012 – January 2013

Customer Service Representative

Responded to customer emails and calls

Handled customer complains to provide customer satisfaction

Assisted customers to exceed their expectations, which included searching for hotels and calling hotels with special requests or cancellations

Walmart March, 2008 – December, 2011

Cashier and CSM Back-up support

Processed customer sales through point of sale system

Balancing point of sale tills as part of the open and close procedures

Managed associates

Reviewed store to make sure it was clean and presentable to customers

Handled merchandising process

Assisted in stocking product

Responded to customer calls and returns

Dollar Tree December, 2005 – September, 2007

Assistant Store Manager

Processed customer sales through point of sale system

Balancing point of sale tills as part of the open and close procedures

Managed associates

Placed orders to replenish stock in the store

Inventory & merchandising

Assisted in stocking product

Responded to customer calls and returns

Created staff schedules

Assisted other locations as needed

Walmart November, 2004 – November, 2005

Associate, Cashier/Snack Bar/Clothing

Greeted customers at snack bar, placed and served order,

Processed customer sales through point of sale system

Sorted clothing and returned items to appropriate sales station

Stocked new merchandise

Managed the fitting room

Answers customer calls and routed them to appropriate department

Crowne Plaza Hotel / Laundry Division November, 1994 – September, 2004

Laundry Supervisor

Created staff schedules

Processed payroll

Managed staff

Inventory

Assisted with miscellaneous reports/paperwork

Performed laundry duties (sort, wash, fold) hotel linen

Transported items in delivery truck, which I loaded and unloaded

Education

Byron Center High School Graduated: June, 1990

College Prep student

Jordan College Attended 1/1990 – 1/1991

Computerized Account Degree.

3.5 GPA while attending

Davenport University Attended 9/2000 – 9/2001

Marketing Degree

3.2 GPA while attending

Independence University Attended 2/2020 – 6/2021

Bachelor’s Degree in Accounting

4.0 GPA while attending

President’s and Dean’s list for all four terms

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