Customer Service Representative
Resume:
Alena M. Zalewski
*** ******** ** ***** ******, MI 49505 616-***-**** (cell)
adnam5@r.postjobfree.com
Résumé - Alena M. Zalewski
*** ******** ** * ***** Rapids, MI 49505 l 616-***-**** (cell) adnam5@r.postjobfree.com
Professional Summary
Multi-Skilled professional with over 6 years of customer service experience. Flexible and hardworking with the drive to succeed. My goal is to obtain a career opportunity in a stable work environment where my customer service skills, computer knowledge and initiative will provide professional fulfillment while contributing to a company’s growth.
Skills
Shows leadership, practices organization, performs critical thinking, actively listens, always efficient and professional. Proficient in MS (Word, Excel, PowerPoint, Outlook) Achievements
● Volunteered at American Cancer Society Hope Lodge
● Promotion from phlebotomist to senior phlebotomist and asked to step in as a group lead at CSL Plasma.
● Quality team member at CSL plasma.
Work Experience
Remote Customer Service Representative
Onpoint Staffing; Grand Rapids, Michigan - April 2021 - present
● Answer phone calls
● Help customers with online support
● Track orders for customers
● Respond to emails
● Place orders
Leasing Consultant
Land and Company; Grand Rapids, Michigan - November 2019 - August 2020
● File paperwork
● Utilize Word docs and excel
● Read thoroughly through documents with new move ins
● Accounts receivable
● Show available units
● Help residents with complaints and work orders
Patient Care Assistant
Huntsville Hospital (Neuro); Huntsville, Alabama - April 2019 - Sep. 2019.
● Assist patients with bathing, toileting, walking, and eating.
● Identify symptoms of strokes and seizures.
● Effectively document all information relevant to patient care.
● Answer patients requests promptly and respond appropriately
● Report observations, assessments, and changes in condition to registered nurse. Warehouse Associate
Republic National Distributing Company; Grand Rapids, Michigan- Oct. 2018 - March 2019
● Assist truck drivers with unloading boxes from the trucks into the stores.
● Utilize scan guns and tools for the purpose of maintaining proper inventory levels and proper location of goods in the warehouse
● Pick and pack orders using label picking, voice directed picking or paper picket tickets. Senior Phlebotomist
Alena M. Zalewski
478 Marywood Dr Grand Rapids, MI 49505 616-***-**** (cell) adnam5@r.postjobfree.com
CSL Plasma; Grand Rapids, Michigan - April 2017 - Aug. 2018
● Responsible for the efficient and effective collection of plasma by performing venipuncture.
● In compliance with SOPs perform donor set-up, donor monitoring and donor disconnect.
● Evaluate vein performance of the donor to identify possible problems; made necessary corrections and adjustments.
● Educate new donors about the donation process, donation fees, center policies, proper nutrition and any other information pertinent to the donor.
● Use PDA to record incidents that occur during the pheresis process.
● Required to perform calibrations, verify that maintenance has been performed, troubleshoot and document equipment failures on machines.
● Monitor donor flow on the donor floor to assure continuous turnover.
● Provide guidance and technical training about processes and procedures to donor floor staff. Street Team
Seyferth PR; Grand Rapids, Michigan - Sep. 2014 - April 2017
● Merchandise McDonald’s at parades, school events, and sports games with Apple slices and coupons.
● Maintain brand appearance and wear proper attire.
● Ensure professionalism, exceptional communication and proactive interactions with customers.
● Safely drive company cars to and from events.
Patient Care Assistant
Saint Mary’s (All units except OR); Grand Rapids, Michigan - Sep. 2015 - Sep. 2016
● Accurately measured and recorded vital signs.
● Utilize equipment and technology available to obtain ECG’s.
● Demonstrate safe and effective use of equipment and supplies such as; stretchers, bair hugger, thermometers, and scales.
● Move, transfer and reposition patients using back saving techniques and patient safety devices.
● Assist patients or independently performed hygiene tasks.
● Demonstrate competency in performing specified advanced technical skills specifically delegated by the emergency registered nurse or physician.
Catering (during high school)
West Michigan Catering; Grand Rapids, Michigan - April 2012 - Oct. 2013
● Arrange tables, decorations, and buffet according to standards.
● Serve food and beverages to guests.
● Thoroughly clean locations after the event.
Crew Member (during high school)
McDonald’s; Grand Rapids, Michigan - Jan. 2012 - Jan. 2013
● Clean and maintain the front of the store during downtime.
● Take customer orders correctly and efficiently.
● Resolve customer complaints as necessary by redoing their order. Education
Kent Career Technical Center
Grand Rapids, MI l Program: CNA 2013 – 2014
Northview Public Schools
Grand Rapids, MI l Graduated: May 2014
Grand Rapids Community College
Grand Rapids, MI. I Attended: Aug. 2014 - April 2017 Alena M. Zalewski
478 Marywood Dr Grand Rapids, MI 49505 616-***-**** (cell) adnam5@r.postjobfree.com
References
Mrs. Kathy Bogucki
CNA Instructor
616-***-**** Ext. 2694
616-***-**** (cell)
Mrs. Mary Beth O’Rourke
Family Friend for 18 years
Mrs. Jodie DeBoer
Mentor for 3 years
Ms. Natasha Alvarez
Lead Street Team
Contact this candidate