Service Representative Inbound Customer
Resume:
Melissa Reed **************@*****.***
Tucson, AZ.
Experience
Amazon DTU2
Amazon Sortation Associate
June 2019- July 2020 Tucson AZ.
Assigned various roles at an Amazon sortation center based on daily volume.
●Coordinated flow of finished mail sacks weighing as much as 50 lbs.
●Sorted oddly sized mail and problem packages by hand. Separating those requiring special handling.
●Handled containers weighing as much as 50 lbs, including boxes, sacks and individual packages.
●Loaded and unloaded mail trucks with letter bundles, oversized bags and containers and individual packages weighing as much as 50 lbs.
●Data Entry. Input employee suggestions and questions from their Voice of the Associate board into Amazon's database.
Amazon Whole Foods
Independent Contractor
October 2018-July 2019 Tucson, AZ.
Pickup and Delivery Driver
●Delivered items within a reasonable time by traveling the most direct route.
●Followed prescribed routes and time schedules to meet 100% on–time delivery.
●Obeyed traffic laws and followed established traffic and transportation procedures.
The Goth Blog
Volunteer Moderator
2009- 2011 Tucson, AZ
●Worked on an internet platform to produce a place for the gothic subculture.
●Wrote articles and other related information.
●Moderated inappropriate content, banned spam bots, and insured member posts were within the community guidelines.
2005-2017
Caregiver for my daughter in 2005. I started attending Allied Business School in 2008. After receiving my Medical Transcription License in 2010 I was unable to utilize my license due to my mother needing 24 hour care suddenly. As a result my transcription licence has lapsed.
Teletech
Customer Service Representative
2004-2005 Tucson, AZ.
●Outbound communication with UPS customers to assist with their lost package.
●Inbound communication with UPS customers requesting tracking information.
Afni
Customer Service Representative
2003-2004 Tucson, AZ.
●Inbound customer service for prepaid Verizon Wireless.
●Assisted customers with adding minutes to their account.
●Troubleshooted common issues with customers' devices before escalating to tech support.
Education
Allied Business School
●Medical Terminology and Medical Transcription. Graduated. License has lapsed. 2011 Tucson, AZ.
Desert Rose Academy
●Highschool Diploma. 2003 Tucson, AZ.
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