SUMMARY OF QUALIFICATIONS
Ten (**) Years’ Experience in highly regarded hospitality environment included a number of progressive roles focused on food and beverages operation, retail shop, marketing, customer services and as a talented who feels my greatest strengths are firstly my strong commitment to providing the highest level of loyalty and service to my employer, colleagues and guests.
Secondly my ability to develop and maintain a close working relationship with senior managers, which in turn helps me to gain an in-depth understanding of an employer’s needs, goals and ambitions.
Thirdly my habit of constantly review processes and identifying ways to improve efficiency and services, thereby reducing customer complaints.
ADDITIONAL SKILLS
Fluent spoken,excellent written and read English,detail-oriented, development of good skills such as teamwork, good sense of responsibility, strong organizational,, judgment and communication and also the ability to meet deadlines, punctuality and reliability, courtesy, stress, tolerance and unusual situations, the spirit of initiative and creativity, attention to safety instructions, integrity, adaptability and flexibility, availability for overtime as required.
Ability to achieve results in very high pressure environment and to keep teams motivated, to adapt to new systems and technologies, to manage complex programs or activities from different parts.
Ability to anticipate and negotiates solution for potential problems that could impact the management of internal, external responsibilities, activities, and ability to see the big picture while paying attention to small details.
Ability to solve problems with foresight, and to understand future consequences. CAREER OBJECTIVES
To acquire Sales ( Customer service) or Food & Beverage position with reputable company where to showcase my technical skills, opportunity to develop new career ( learn) and gain more experience RESUME OF DIANA HUDSON
Port Antonio Post Office PO. Portland, Jamaica W.I. Telephone: 1-876-***-**** / Skype: ************@*******.*** Email address: *************@*****.*** / ************@*******.*** PERSONAL INFORMATION
First Name Diana
Last Name Hudson
Date of Birth March 30, 1976
Nationality Jamaican
Passport Number A 3067401
Marital Status Single
UNIVERSITY / VOCATIONAL TRAINING
College
Port Antonio Resort Training Skills of
Jamaica Field Studies.
From April 1999 to December 5th,1999
Catering (Hotel, Food & Beverages Operation
Services )
College
National Council on Technical and
Vocational Education
Training of Jamaica Field of Studies
From 2007 to December 4th,2008
Customer Service
MARITIME SAFETY TRAINING : CRISIS, CROWD MANAGEMENT,HUMAN BEHAVIOR, PROFICIENCY IN SURVIVAL CRAFT AND RESCUE BOATS TRAINING
HIGH SCHOOL
Port Antonio Comprehensive High School From September 1989 – June 1992 Subject Studies Mathematics-Social Science,Literature, Physics, Chemistry etc..,
EMPLOYMENT EXPERIENCE
Company : Dewriler Retail Shop
2005 – to March 2007
Work Performed
Shop Seller
Phone : 1-876-***-**** Address: 21 Manning’s avenue port Antonio Portland
EMPLOYMENT EXPERIENCE
Company : Demontevin Lodge Hotel
January 3th,2005 -
21 Fort George Street P.O 85, Port Antonio
Jamaica, W.I.
Work Performed
Customer Service
Phone: 1-876-***-****
Phone :1-876-***-****
EMPLOYMENT EXPERIENCE
Company : Royal Caribbean Cruise
1050 Caribbean way, Miami Fl 33132
July 2007 to December 2007
Work Performed
Housekeeper
Phone :866-***-****
Phone: 800-***-****
EMPLOYMENT EXPERIENCE
Company :Paradise Cruise Operator, LTD 431
Fairway Drive,3rd Floor
Deerfield Beach, Florida 33441
Nov.2009 - 2017
Work Performed
Customer service / Bell Attendant
PROFESSIONAL REFERENCES
1) Joseph Bernard –Computer Technician
Phone : 1-876-***-****
Email : ****.********@*****.***
2) Everton Oakley : Police Officer
Email : ****************@*****.***