CURRICULUM VITAE

OF

Wonderboy Vusi Nxumalo

Personal Details

Surname : Nxumalo

Name : Wonderboy Vusi

Gender : Male

Date of Birth : 1983-05-08

Identity Number : 830-***-**** 087

Residential Address : 5053 a zone 5 Diepkloof

Mahlabathini Street

1864

Contact Number : 081*******

Email Address : adnab0@r.postjobfree.com

Driver’s License : Code 8/PDP

Home Language : Zulu

Other Language : English, Venda and Sotho

Marital Status : Single

Nationality : South African

Criminal Record : None

Health : Excellent

Educational History

Last School Attended : Madibane High School

Highest Standard Passed : Matric

Subjects Passed : English

Business Economics

IsiZulu

Economics

Accounting

Year : 2002

Skills Development

Leadership Skills

Working under Pressure to meet deadlines

Inter-personal Skills

Communication and Negotiating

Customer Service Orientated

Employment History

Name of Company : Nxumalo Transport Services

Position Held : School transport driver

Duties : Driving pupils to school (Soweto to Roodepoort)

Year : 2016 to current

Name of Company : Manpower Group

Position Held : Driver (Here True mobile)

Duties : Driving on selected routes collecting data

Navigating the system inside the car that controls

Cameras on top of the car Provide daily report on the driven routes

Year : 12 November 2013 to 07 May 2014

Reason for Leaving : End of Contract

Name of Company : Virgin Mobile South Africa

Position Held : Real Time Administrator (RTA)

Duties : Monitor calls Traffic to meet call handling on real time.

Monitor champ adherence in relation to schedule and deviances.

Reporting on call efficiencies and highly the gaps there

Thereof, and make Recommendations for improvement.

Monitor, report and track system downtime and non-

Availability.

Check on trends and impact analysis affecting SLA.

Year : 26/10/2009-09/09/2013

Reason for Leaving : Retrenched

Name of Company : Virgin Mobile South Africa

Position Held : Face to Face customer care Agent (Sandton Store)

Duties : Deal with walk-in clients (flagship Store)

Assist with billing issue that the clients have on their accounts.

Provide with manual settings for internet and mms for handsets.

Provide dial up connection for Vista and Microsoft XP.

Assist with Pin and Puk Code. Submit ports for clients.

Year : 2009/05/01- 2009/10/23

Reason for Leaving : Promotion

Name of Company : Virgin Mobile South Africa

Position Held : Customer Care Agent (Head Office)

Duties : Dealing with incoming calls

Assist with billing issue that the clients have on their accounts.

Provide with manual settings for internet and mms for handsets.

Provide dial up connection for Vista and Microsoft XP.

Assist with Pin and Puk Code. Submit ports for clients. Creating and supporting effective SMART Action

Year : 15 December 2008 to 1 May 2009

Reason for Leaving : Moved to the Store9

Company : Merchants (MTN Banking Project)

Position Held : Retention Agents/ Sales Agent

Duties included : Retaining Customers

Selling of product to existing and non-existence clients

Reaching daily targets and exceeding bottom-line goals

Closing sales and meeting required target by management

Research company’s client base and market their targeted clients

Providing relevant knowledge to clients and offer after sales service

Period : May 2008 to November 2008

Reason for Leaving : Project Closed

Position Held : Customer Service Agent (Vodacom Customer Care)

Duties included : Assisting customers with queries telephonically

Assist with billing issue that the clients have on their accounts

Provide with manual settings for internet and mms for handsets (GPRS)

Provide dial up connection for Vista and Microsoft XP for Computer and laptops

As a modem on Laptops/PC

Assist with Pin and Puk Code for contract/Prepaid

And also with any Network related issues

Period : June 2006 till May 2008

Reason for Leaving : Moved to different Project

Company : Phimat design

Position Held : Carpenter

Duties included : wood cutting

Assembling units

Edging and Fittings

Period : January 2004 till February 2006

Reason for Leaving : Temp position

Weekend job

Company : Style Funeral Service

Position Held : Driver during Funeral

Duties included : Driver family to the cemetery and back

Ensure sitting at the cemetery for the family.

Period : July 2012 to April 2015

Reason for Leaving : Temp Position

Reference

Contact Person : Metteke Wajon

Position : Project Coordinator

Company : Manpower Group

Contact Number : +31 (0-34-628****

+31 (0) 6-10016446

Contact Person : Logan Slabbert

Position : Project Coordinator

Company : Manpower Group

Contact Number : +27 (0-11-465-****

Contact Person : Leon Claassen

Position : Data Resourcing Specialist (Manager)

Company : Virgin Mobile

Contact Number : +27 (0-11-676-****

+27 (0-74-106-****/+27 (0-76-306-****

Contact Person : Pinky Mnisi

Position : Billing / Retail support Team Leader

Contact Number : (011-***-****/ 074***-****

Company : Virgin Mobile

Contact Person : Tumi

Position : Owner

Company : Style Funeral Service

Contact Number : 084*******/084*******

Office : (011-***-****

Contact person : Clinton Kistnasamy

Occupation : Team Leader (Outbound)

Company : Merchants (Mtn Banking)

Contact Numbers : (011-***-****/ 072*******

Contact person : Junior Mutubi

Occupation : Owner

Company : Phimat Design

Contact Numbers : 083*******/011*******

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