Fraud Analyst Personal Assistant

SKILLS

Shaniel Hughes

PROFILE

Dedicated, responsible and hardworking individual. Extremely diligent and possess good communication skills. I am a self-starter as well as a great team player. My ability to adjust to any situation will make me an asset to any organisation or division.

CONTACT

PHONE:

084-***-****

9 June 1986

EMAIL:

*******.******@*****.***

WORK EXPERIENCE

CELL C

Fraud Analyst

2015-2019

•Compilation and distribution of insurance usage reports.

•Monitoring and identification of any irregular customer activities.

•Early detection and investigation of potential fraud.

•Cease/Cancel orders on Beam and Oracle.

•Tracking of cell phone orders on RAM, Courier IT and Beam.

•Quality control of call recordings.

•Exporting of departmental statistics.

•Analysation of upgrades

•Internal Audit on departmental retention calls.

CELL C

Insurance Claims Administrator / Assessor

2011-2015

•Assessing and processing of handset insurance claims.

•Ensure Incident claims are valid, accurate and complete.

•Resolve/refer/ escalate customer queries /problems/appeals.

•Ensure that Incidents are administered and filed accordingly.

•Adhere to all Policies, Processes and Procedures as set out by the company.

•Ensure constant feedback is given to the customers on the progress of their Incidents.

•Ensure that all Incidents are processed within 48 hours.

•Report on Cellphone insurance performance and Ratio’s on a daily, weekly and monthly basis.

•Constantly seek for ways of improving turnaround times.

•Manage and control the Incident ration on a daily, weekly, and monthly basis.

•Manage and report monthly on the financial reconciliation process of all Cellphone insurance accounts.

•Update the Incident Bordereaux daily.

•Ensure the correct billing of contribution payments.

•Ensure the finalization of Company Cellphone Incidents within the shortest period.

•Ensure the capturing of Sales orders and the correct distribution of stock.

•Ensure the correct and speedy finalization of all appeals received from customers.

•Ensure the telephone lines are always answered when routed from contact center.

Reference:

Contact: Mr. Reagan Naidoo (Manager)

Office: 084-***-**** / 084-***-****

Various Contract Positions

2008-2011

Ninian and Lester - Sales and Office administration

Msebenzi Systems – Various Secretarial functions, Personal Assistant

EDUCATION

Mowat Park High

Matric 2004

South Coast Computer Solutions

Advanced Computer Training 2009

Contact this candidate