Production Coordinator Support
Resume:
**** ******** ** • KETTERING, OHIO *****
PHONE 513-***-****
E-MAIL adna43@r.postjobfree.com
TERESA M. KESSLER
OBJECTIVE
Stable, goal-oriented career within a solid reputable company.
Education
Western Hills High School, Graduated 1985 with certification in Marketing Business Education
WORK EXPERIENCE
8/17-Present Staco Energy Products
Miamisburg, Ohio
Operations/Production Coordinator
Provides all customer support and sales for VT Products to customers and the sales team. Handles all Operations Production Schedules on all work related jobs in the plant.
Responsibilities:
Acts as the primary point of contract for all customers and partners.
Process and create price quotations from all customers.
Work with Marketing and online presence to generate sales.
Enter and submit orders to completion.
Process and Prepare Proforma Invoices for International customers.
Plan and coordinate jobs for all orders to our plant.
Coordinate and run the Daily Production Meeting with all departments within the company.
2/12-8/17- Present AtriCure, Inc.
Cincinnati, Ohio
Sales Support Representative
Supporting a Sales Team of 15 Outside Sales Reps and 2 Area Directors for the Northwest Coast and Florida territory and backup for our OUS International territories.
Responsibilities:
Process all incoming orders from hospitals and sales reps, and
answer all incoming calls from hospitals, doctors and internal
and external customers.
Complete new customer setups within GP system with
required information from customer for finance approval
and acceptable order. Provides sales support to the sales team with
creating sales quotes, pricing, and temp invoices, and sales reports.
Manages sales reps stock inventory and their consignment accounts.
Responsible for the International BV account management to the
Netherlands and outside the US.
I Inventory Control- Managing inventory stock and keeping records of backorders to update my team when products are out of stock. Work with other departments within the company on delivery dates on products.
8/10-9/11 Fireside Hearth and Home
Annapolis Junction, Maryland
Inside Sales Coordinator
Supporting a Sales Team of 6 Outside Sales Reps for the surrounding areas in Maryland.
Responsibilities: Entry of all fireplace orders, all returns, credits and process all payments on all orders. Schedule install appointments and service calls, inventory control and reconcile all cash and credit transactions for the division. Supported the sales teams with quotes, pricing and all product documentation. Maintained customer service calls, and the company’s main switchboard. Responsible for the division’s office supplies and daily/monthly cash drawer reconciliation.
10/07- 4/10 WellCare of Ohio, Inc.
Cincinnati, Ohio
Sales Support Coordinator
Supporting a Sales and Marketing Team of 1 Director of Sales, 1 Sales Manager, and 9 Outside Sales Representatives within the Cincinnati and Columbus, Ohio territory.
Responsibilities: Arranged travel arrangements, expense reports, calendar and sales meeting management, product inventory control, ordering office supplies, implement and execute all daily, weekly and monthly sales reports to director and upper management, assists in weekly sales meetings and distribute sales presentations and provide direct sales support to all sales representatives to help achieve their monthly sales goals. Coordinated all seminar and sales events to show all products of Medicare Plans.
Daily contact with internal and external customers, entering and processing all Medicare applications into the system and acts as a liaison between the company and the beneficiary. Handle all incoming sales calls and customer service issues from the beneficiary and sales representatives. Process all HR paperwork with new hires and instructor for company webinar training and all PTO paperwork (Paid time off forms).
11/00-8/07 Designtex, Inc.
Cincinnati, Ohio
Sales Support Specialist
Responsibilities include: Supported 3 outside sales reps, territories in Cincinnati, Dayton, Indiana, Kentucky and Louisville. Entry of orders, samples, mock-ups, price quotes, reserves, cuttings for approvals and claims. Daily stock checks and availability of product with in-house inventory control groups, as well as with specified vendors. Worked one on one with internal and external customers. Inside sales with reselection of alternate fabrics, putting color schemes together and assisted with showroom customer traffic. Maintained all showroom sample inventory and worked with inventory and credit departments to ensure that all available orders shipped prior to month-end. Provided conflict resolution regarding lead-times, late shipments, lost freight, quality product and credit issues. Worked as liaison between Technical Services and customer to obtain testing data, finish information, specification data, and hanging instructions and warranty information of all products.
QUALIFICATIONS
Proficient in computer applications and software. Windows, Microsoft Office, Word, Excel and PowerPoint and AS400, Salesforce.com and CRM and GP. Knowledgeable in all aspects of inventory control, shipping/receiving/logistics/International shipments and customer service and management.
REFERENCES
Ron Piersky, STACO ENERGY PRODUCTS, Regional Sales Director,
Colleen Phillips, ATRICURE, INC., Inside Sales Lead,
Jim Nelson- FIRESIDE HEARTH AND HOME, Operations Manager,
Julie Brinkworth- DESIGNTEX, Regional Sales Manager,
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