NomaqalaRTsoaeli

****Refengkgotso,Deneysville****

Mobile:[081*******]

Mobile:[061*******] E-mail:[adna24@r.postjobfree.com]

PersonalProfile

Iama34yearsoldfemale.Iamacareerdrivenpersonwiththeintentionto buildacareerinagrowingorganization,whereIcangettheopportunitiesto provemyabilitiesbyacceptingchalenges,fulfilingtheorganizationalgoaland climbthecareerladderthroughcontinuouslearningandcommitment. Achievements

AccreditationOperationsDevelopmentProgramme–OperationsManagerin 2016

Education

2003 Matric MosiuoaLekotaSecondarySchool

Gradeachieved: 12

2008 BCOM CentralUniversityofTechnologyFS

Gradeachieved: Degree

2016 OperationalCertificate FNB

Gradeachieved Certificate

WorkExperience

2008 BankTeller FirstNationalBank

Maindutiesperformed:

Acceptprocessandsortdepositstoensurethataccountsarecorrectly credited.

Processchequesandwithdrawalslipstoensurethatwithdrawalsare debitedtocorrectaccounts.

Performintertelertransactionstoensurethatexcessfundsarecleared.

Ensurethatcustomer’srequestsareclearlyunderstoodandprocessthe requestinaquickandefficientandcorrectmanner.

Performdailybalancingtoensurethatthetelerbalancesheet correspondtothesystem.

Managementofcostbyensuringcorrectprocessingoftransaction. 2011 MultiskilledConsultant FirstNationalBank

Maindutiesperformed:

Achievenetprofitgrowthforbusiness.

Achievethedeliveryofexceptionalcustomerexperienceagainstthe BalancedScorecardstandards.

Convertidentifiedleansintosuccessfulsales.Achieveindividualtargets assetaccordingtoappropriatebusinessarrearsofsalesplan.

Manageperformancestandardsforthereliefrole(s)inTeling,Serviceor Administration.

Complywithgovernanceintermsoflegislativeandauditrequirements.

Track,controlandinfluencebusinessactivitieswiththespecificaimto increasesalesandserviceefficiencies.

Manageowndevelopmenttoincreaseowncompetencies.

2012 RiskAdministrator FirstNationalBank

Maindutiesperformed:

Managecosts/expenseswithinapprovedbudgettoachievecost efficiencies.

Deliverexceptionalservicethatexceedscustomers’expectations throughproactive,innovativeandappropriatesolutions.

Cultivateandmanageobjectiveworkingrelationshipswithavarietyof stakeholders,includingend-users,SME’s,projectmanagersandsenior staffmembers.

Resolvealcustomerqueriesefficiently,andwithinagreedtimelines

Provideefficientandeffectiveadministrationsupporttoensureaccuracy inthefunctionalarea.

Complywithgovernanceintermsoflegislativeandauditrequirements.

Setupandmaintainfilingsystemsforthebusinessunittoensure efficientserviceisprovided.

Maintenanceofaladministrativeprocessesforthedepartments operationalactivities.

ProvidetimeousandaccurateManagementInformation.

Manageowndevelopmenttoincreaseowncompetencies

Planandmanageperformance,skilsdevelopment,employmentequity, talentandcultureofteaminordertoimproveinnovation,achieve efficienciesandincreasecompetencies.

2015 OperationsDevelopmentProgram First

NationalBank

Maindutiesperformed:

ShadowingofOperationsmanager.

BranchAuditwiththeIBMM

MonitoringofBrancheswiththeRegionalOperationsManager

Monitoringandassistingbottomperformingbranchestoimprovetheir OperationsScorecard.

2016to2018 BranchAdministrator FirstNational

Bank

Maindutiesperformed:

Managingthebranchandoperationofthebranch

Managingthebranchstaffandbeingateamleader

Managingtheoperationaleffectivenessofthebranch,financial managementofthebranch

Ensuringthatthebranchisabletomeetthefinancialneedsoftheclients, thatthebranchhasenoughcashtoservicetheATMdevices

Planningandmanagingperformancesothatthebranchgetand acceptableaudit.

Manageperformancestandardsfortherelieveroleofbranchmanager andensurecustomerserviceexcelence.

Skills

Technical:Planning,ProblemSolvingandComputerSkils. Interpersonal:Teamwork,Enthusiasm,Professionalism,Influencingand CommunicationSkils.

Other:PerformanceManagement,PeopleManagementandLeadershipSkils. HobbiesandInterests

Readingnovels,cooking,watchingnationalgeographyTV

InterestedinstudyingtowardsmyPostGraduateinEconomics Referees

RainoBotha

BranchManagerFNB

Address:68PietRetiefStreetFicksburg

Tel:071*******

Email:adna24@r.postjobfree.com

AndriesDeRidder

BranchManager

Address:crnJohnVorsterandWantennarStreets,Sasolburg Tel:083*******

Email:adna24@r.postjobfree.com

CharlotteVanRooyen

OperationsManagerFNB

Address:CnrJohnVorsterandWantennarStreetsSasolburg Tel:082*******

Email:adna24@r.postjobfree.com

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