Sponsor Manufacturing Service
Resume:
FERNANDO P. GARRIDO III
B** L** Sunflower St., Queensrow West
Bacoor, Cavite
Home No.: (046-***-****
Mobile No.: +639**-*******
e-mail address: *********@*****.***
Currently, engaged in Quality Management Audit, technical audit, extensive knowledge in product testing in accordance to IEC standards, establishment and building of capability and identification equipment of electrical laboratory, establishment of company’s procedure of product certification, Exposure in managing service centers, leading authorized service center, outsourced call centers, service program formulation and implementation which focus on extending goodwill to customers.
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March 2017 to present
Associate Quality Management System Auditor (Part-time/ On-call) Associate Technical Auditor (Part-time/ On-call)
Certification International Philippines, Inc.- SOCOTEC
• Part-time/on-call QMS Auditor: Conducts system audit as per International Standard ISO 9001
• Conduct product audit in accordance to Bureau of Philippine Standards
• Product Certification Scheme and its relevant Philippine and International
• Product Standards
November 2015 to present
Associate Technical Auditor (Part-time/ On-call)
TUV Rheinland
Philippines
Part-time/on-call Technical auditor
Conduct product audit in accordance to Bureau of Philippine Standards Product Certification Scheme and its relevant Philippine and International Product Standards
May 2014 to present
Associate Technical Auditor (Part-time/ On-call)
IMQ – GULFTIC
Duabi UAE
Part-time/on-call Technical auditor
Conduct product audit in accordance to Emirates Metrology and Standardization Authority (ESMA) regulation and IEC standards for ASIA- PACIFIC clients.
Summary of Professional Experience
Employment History
2
Nov 2015 to Feb 2017
Consumer Care/Customer Care Manager
Electrolux Phils. Inc.
BGC Taguig City, Rizal
Strategic planning on consumer care in Philippines and deliver the results.
Budgeting and cost control budget while deliver the best service to consumer.
Establish consumer care process & KPI’s for Philippines and drive for improvements.
Establish consumer service center in action and drive for future profitability.
Ensure availability of updated service instructions and spare part to fulfill the line.
Provide after sales service training to related service center in international markets.
Research and understand customer care practice in Philippines.
Improve consumer service level and identify process to capture consumer experience.
Conceptualize, recommends and implements Service program to improve service provided to customers.
Monitor, review, report to Local and RHQ Service Department and formulate necessary recommendations and improvements.
Monitor, Improve SLA’s of Call Centers
Conceptualize, implement, monitor and incentivize Call Center staff to motivate constant attainment of SLA
Resolve any customer issue but ensuring within the policies and Regulations of the company
Ensure profitability of the business by closely monitoring warranty expenses
Manages and monitor all incoming parts shipment
Conceptualize, recommend and implement all improvement for the Service Department.
Nov 2014 to Oct 2015
AfterSales Manager
Concepcion-MIDEA Inc.
Muntinlupa City, Metro Manila
Manages AfterSales Department daily operation.
Conceptualize, recommends and implements Service program to improve service provide to MIDEA customers.
Monitor, review, report to MIDEA HQ Service Department and formulate necessary recommendations and improvements.
Monitor, Improve SLA’s of Call Centers Concepcion-MIDEA and MIDEA HQ 3
Conceptualize, implement, monitor and incentivize Call Center staff to motivate constant attainment of SLA
Resolve any customer issue but ensuring within the policies and Regulations of the company
Ensure profitability of the business by closely monitoring warranty expenses
Manages and monitor all incoming parts shipment
Conceptualize, recommend and implement all improvement for the After Sales Department.
April 2012 to Oct.2014
Service Manager
Beyond The Box Service Center
APPLE Authorized Service Provider
Greenhills, San Juan, Metro Manila
Manages Service Center daily operation.
Conceptualize, recommends and implements Service program to improve service provide to Apple customers.
Monitor, review, report to Apple Singapore performance Digital Hub Service Center and formulate necessary recommendations and improvements.
Monitor, Improve the Key performance indexes set by Apple Singapore
Monitor and maintain profitability of the Service Center.
Resolve any customer issue but ensuring within the policies and Regulations of the company and Apple Singapore.
Ensure profitability of the business.
Manages and monitor all incoming parts shipment coming from Apple Singapore
Conceptualize, recommend and implement all improvement for the Service Center for performance improvement, increase profitability. February 2010 – February 2012
Senior Public Safety Inspection Officer
Public Health and Safety Department – Dubai Municipality Dubai, UAE
• Review and evaluate National, International and Foreign Standards (UAE, IEC, BS) Standards, to determine its applicability for the Emirate of Dubai and give technical recommendation
To review and evaluate safety certificates and test reports coming from a recognized/accredited laboratory and to give technical recommendations to Employment History continued…
Employment History continued…
4
Head of public Safety Section and to the Director of Public Health and Safety Department if electrical products meets conditions of the Emirate of Dubai.
To give technical recommendations/opinions to clients/industry related to the compliance of their electrical product to National, International and Foreign Standards (UAE, IEC, BS) Standards and conditions of the Emirate of Dubai.
Conceptualize, formulate, implement and monitor safety campaign for the safe use of electrical household appliance.
To conduct product recall as mandated by certification body, information from international sources and conditions as mandated by Dubai Municipality.
To conduct investigation of accidents related to any electrical cause but limited within the scope of Public Safety and prepare comprehensive reports and give technical recommendations
Supervise the implementation of the specific inspection plans and programs related to market monitoring and enforcement in order to attain assigned KPI's by the department.
To manage, guide and train inspectors and determine their level of competency in conducting market monitoring and enforcement activities
Prepare Monthly Inspection plan for inspector, under mandatory implementation as per Local Order 10 of 2003 and per Local Order 11 of 2003
Submit appropriate suggestion and recommendation for the improvement of work procedures and any other matters related market monitoring and enforcement.
Prepare monthly and annual reports for the accomplished activities within the section in accordance with working programs and plans, including statistical data, and to submit any recommendations and suggestion related to improvement of work and forward to direct supervisor on time for final approval.
Employment History continued…
5
September 2005 – January 2010
Testing Engineer
Dubai Central Laboratory – Dubai Municipality
Dubai, UAE
Recommends and review specifications of equipment and testing instruments.
Conduct Product testing as per relevant standards Storage Water Heater, Elctric Irons, Heating Appliances, Hair Dryers
Document, review and maintain test procedure, work instructions and policies by the laboratory
Review and recommend approval of release of test reports
Extends technical assistance to industry
Review standards for its applicability
Attends Technical Committee meeting
March, 2002 – July, 2005
Network Manager
Samsung Electronics Phils. Corp.
Greenhills, San Juan, Metro Manila
Manages all the Authorized Service Center of Samsung nationwide.
Conceptualize, recommends and implements Service program to extend goodwill to all Samsung customer
Monitor, evaluate and conducts quarterly evaluation of all Samsung Authorized Service Centers and make necessary recommendation Samsung Philippines
Monitor, review, report to Asia headquarters in Singapore performance of all Authorized Service Center and make necessary recommendations for incentive programs.
Monitor, review and recommend termination of any non-performing Authorized Service Center to the Service Director and Company President.
Monitor, review and recommends to Service Director and Company President for incentives program for Authorized Service Center with good performance.
Review, verify and confirm all quality issue raised or reported by technical staff and give technical recommendations to Samsung HQ in South Korea, Vice –president Of Samsung Philippines Marketing Department
Report to Vice President of Marketing Department product certification status and ensure that that all covered products by government are secured with product certificate.
6
June, 2001 – March, 2002
Product Reliability Test Engineer
TRILUX Electronics and Luminaires, Inc.
LIIP, Biñan, Laguna
Organize Safety Committee of the company
Conducted component failure analysis.
Conducts Product testing
Conducts investigation in the production line and recommends quality solution
Troubleshoot and suggest possible problem and solution in production line
Review quality systems procedures
Attends to customer complaints and give analysis of problem
Attends to customer product requirement
September 1994 – May 2001
Testing Engineer – Trade and Industry Development Specialist Bureau of Product Standards Testing Center
Department of Trade and Industry
Bicutan, Taguig, M.M., Philippines
Conduct Product testing as per relevant standards
Lamps, Electronic and Conventional Ballast, Refrigerators, Rice cooker. Wiring Devices, Circuit breakers, Building Wires, uPVC Electrical conduit, Electric Fans
Pioneer of Bureau of Product Testing Center in two JICA assisted projects
Industrial Standardization Electrical Testing Project
Electrical and Electronics Testing project
Authored Sampling Guide
Conducted Product Testing Training to Industry( Refrigerators and Electric Fans)
Initiate Safety Practices in the laboratory
Documented test procedure
Extends technical assistance to industry
Review standards for its applicability
Attends Technical Committee meeting
Technical Committee for Lamps and Related Appliance
Technical Committee for Refrigerators and Freezers
Technical Committee for Heating Appliances
Conduct test witnessing for Mechanical products; Pneumatic tires, Fire rating of Fire Extinguisher, LPG Cylinder, UPVC for potable water 7
Trainings & Seminars
1. Basic Knowledge in Electrical Testing
Sponsor: JICA
Date: June-July 1995
Venue: Philippines
2. Ballast Testing
Sponsor: JICA
Date: 6-18 Feb. 1995
Venue: Philippines
3. Statistical Quality Control
Sponsor: JICA
Date: 23 Feb.-16 Mar 1995
Venue: Philippines
4. Statistical Quality Tools for Manufacturing Service System Sponsor: Bureau of Product Standards
Date: 18,25 Feb., 04 Mar. 1995
Venue: Philippines
5. MS-Excel 5.0
Sponsor: Bureau of Product Standards
Date: 17-25 April 1995
Venue: Philippines
6. ISO 9000 Awareness Seminar
Sponsor: Bureau of Product Standards
Date: 25 November 1995
Venue: Philippines
7. Corporate Image
Sponsor: Bureau of Product Standards
Date: 15-16 Sept. 1995
Venue: Philippines
8. Testing Techniques of Wires and Cables
Sponsor: Japan International Cooperation Agency
Date: 9-19 Jan.1996
Venue: Philippines
9. Testing Techniques of Lamps and Related Devices Sponsor: Japan International Cooperation Agency
Date: 25 Aug.-21 Sept. 1996
Venue: Japan
10. ISO 9000 Awareness Seminar for Information Technology Sponsor: Japan International Cooperation Agency
Date: 28 Apr. 1996
Venue: Philippines
11. Seminar on Electromagnetic Compatibility
Sponsor: Japan International Cooperation Agency
Date: 24 Jul. 1997
Venue: Philippines
12. Electrical Calibration
Sponsor: Japan International Cooperation Agency
Date: 23 June-12 Aug. 1997
Venue: Philippines
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13. Basic Occupational Safety and Health for
Supervisors Training Course
Sponsor: Bureau of Product Standards
Date: 22-26 Sept. 1997
Venue: Philippines
14. Industrial Calibration
Sponsor: Japan International Cooperation Agency
Date: 15-16 May 1998
Venue: Philippines
15. Values Orientation Workshop
Sponsor: Bureau of Product Standards
Date: 1-3 July 1998
Venue: Philippines
16. Preventive Maintenance
Sponsor: Bureau of Product Standards
Date: 29 Apr. 1999
Venue: Philippines
17. Fluorescent Lamps and Ballast Testing
Sponsor: Department of Energy
Date: 11-15 Jan. 1999
Venue: Philippines
18. Updates on ISO/IEC Guide 25
Sponsor: Bureau of Product Standards
Date: 18 Mar. 1999
Venue: Philippines
19. Electrical Appliance Testing
Sponsor: Japan International Cooperation Agency
Date: 28 Oct.- 01 Dec. 1999
Venue: Japan
20. Testing Techniques on Refrigerators
Sponsor: Japan International Cooperation Agency
Date: 4 Aug.-29 Sept. 2000
Venue: Philippines
21. Testing Techniques on Electric Fans
Sponsor: JICA
Date: 25 Jan.-23 Feb. 2001
Venue: Philippines
22. Seminar on ISO/IEC 17025 (Laboratory Accreditation) Sponsor: Bureau of Product Standards
Date: 16 Mar. 2001
Venue: Philippines
23.Internal Customer Satisfaction Measurement
Sponsor: Trilux Electronics and Luminaires, Inc.
Date: 9&16 June 2001
Venue: Philippines
24. Fire Safety Seminar
Sponsor: Trilux Electronics and Luminaires, Inc.
Date: 18 Jul. 2001
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25. SEC Corporate/Shared Values Program
Sponsor: Samsung Electronics Philippines Corporation Trainor: Angelita Azuelo
Date: 9-10 August 2004
26. The Art of Managing and Leading People
Sponsor: Samsung Electronics Philippines Corporation Conducted: Training Edge International
Trainor: Christopher Fenney
Date: 9-10 August 2004
27. The 7Habits of Highly Effective People
Sponsor: Samsung Electronics Philippines Corporation Conducted: Franklin Covey
Facilitator: Angelita Azuelo
Date: 11 August 2004
28. ISO 9001:2015 Lead Auditor Training Course
Conducted: TUV Rheinland Philippines
Tutor: Raquel Baguin
16-20 January 2017
Education
COLLEGE Bachelor of Science In Electronics and Communication Engineering
St. Francis of Assisi College
Las Piñas City, Philippines
SECONDARY Manila Science High School
Manila, Philippines
PRIMARY Geronimo Santiago Elementary School
Manila, Philippines
Personal
Birthday : November 11, 1968
Birthplace : Davao City, Philippines
Nationality : Filipino
Language : English, Tagalog
Status : Married
Religion : Roman Catholic
Special Skills
Computer Proficiency : Microsoft Excel
: Microsoft Word
: Microsoft PowerPoint
: SAP
References
Available upon request
Contact this candidate