TC TAMECIA

CROCKETT

adn9yr@r.postjobfree.com 317-***-****

Indianapolis, IN 46222

PROFESSIONAL

SUMMARY

Detail-oriented business professional offering versatile office management skills and an education focused on Medical Assisting and Medical Administration. Strong problem solver who readily adapts to change, works independently and exceeds expectations.

SKILLS Records Management

Appointment Scheduling

Pharmacy Inventory

Management

Medical Terminology

HIPAA

Pharmacy Quality Assurance

Prescription Processing

Dosage Calculations

Medication Safety

Pharmacy Law and Regulations

Inventory Management

Microsoft Office

Administrative Assistant

Customer relations

Inventory Management

Medical Terminology

Microsoft Office

Policies

Progress

Quality Assurance

Safety

Sales

Scheduling

Transportation

WORK HISTORY Customer Service Representative Inktel Contact 08/2020 - CURRENT Center - Indianapolis, IN

Assist customers with their warranty on bathroom and kitchen faucets and tub and shower faucets.

Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores. Offered technical support for online purchases and helped customer navigate website to facilitate buying process.

Customer Service Representative Southeastrans 10/2019 - 03/2020 Inc. - Indianapolis, IN

Scheduled timely transportation of diverse clients to healthcare facilities, including patients, families and staff members. Resolved customer complaints and addressed emergency requests and needs.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Outbound Sales Representative Guitar Center - 03/2019 - 09/2019 Indianapolis, IN

Opened new accounts and documented personal, demographic and payment information in system.

Explained product prices and packages as well as answered questions and addressed concerns of customers.

Made average of 70 outbound calls per day.

BDC Representative Napleton Kia of Carmel - 06/2018 - 01/2019 Indianapolis, IN

Made outbound calls to customers that were inquiring online about vehicles.

Increased brand awareness, website traffic and sales by implementing effective marketing campaigns and strategies. Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.

Customer Care Advocate Sallie Mae Loan Svc & 10/2017 - 05/2018 Data Center - Indianapolis, IN

Accepted and processed account payments.

Effectively navigated through multiple systems during call. Adhered to company policies and scripts to consistently achieve call-time and quality standards.

EDUCATION PURDUE UNIVERSITY GLOBAL EXPECTED IN 01/2021 Medical Billing And Coding:

MedCerts 06/2019

Medication Care Coordinator :

CERTIFICATIONS Medical Administrative Assistant

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