Service Representative Customer Care
Resume:
Audrey Schaener
Newark, DE *****
************@*****.***
Work Experience
Client Service Representative
HSBC - New Castle, DE
November 1999 to Present
Make inquiries about Account Satus
Give Credit Limit increase
Check on Return or Declined Checks
Inquiries on ACH TRANSFERS
DEPOSIT REPORTING AND AVAILABILITY OF FUNDS
Client Service Representative
HSBC - New Castle, DE
June 1999 to October 2019
On long term disability .. TURNED 65 cut off was RETIRED FROM HSBC ( UNUM INSURANCE) and let go. Team Leader
Citicorp Credit Services, Inc - New Castle, DE
May 1988 to December 1998
Corporate Accounts
Report of Deposit & Availability
Track missing payments
Correction of mis-coded checks
MONEY / WIRE TRANSFERS
Verification of ACH TRANSACTIONS.
Education
High school or equivalent in Home Economics & Business Delsea Regional High School - Franklinville, NJ
September 1969 to May 1973
High school or equivalent
Skills
• Customer Care
• Customer Support
• CSR
• Customer Service
• Call Center
• Google Docs
• Google Suite
• Banking
• Windows
• Filing
• Inventory control
• Typing
• General Ledger Accounting
• Accounting
Assessments
Front Desk Receptionist — Familiar
October 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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