Erin Mullen

Customer Service -

Indian Orchard, MA 01151

adn9wh@r.postjobfree.com

413-***-****

Management/customer service

Work Experience

Cashier/Sales Associate

Compass Group - Windsor Locks, CT

January 2019 to Present

• Handled guest complaints and concerns

• Handled returns and exchanges

• Handled cash and credit transactions

• Counted cash drawers

• Stocked merchandise

• Helped guests find what they are looking for

• Assisted with customer inquiries

• Opened the restaurant

Catering

Chief of Staff - Hartford, CT

July 2018 to Present

1. Server/ bartender

Customer Service

Mandarin Wilbraham - Wilbraham, MA

May 2014 to April 2018

* Customer service

* Delivery

* Hostess/phone orders

* Cashier

* Waitress

* Bartender

Restaurant manager

Dunkin Donuts - Monson, MA

February 2010 to October 2013

* Vendor management

* Resource management including hiring, training, evaluations, schedule creation, communication, team work building, daily logs on Dunkin policy's

* Goal setting and achieving for food cost and drive thru speed

* Inventory and cost management

* Office management

* Customer service management

* Daily equipment maintenance

Serve safe certified

Restaurant manager

Reins Restaurant

February 2006 to January 2010

* Vendor management

* Resource management including hiring, training, evaluations, schedule creation, communication, and team work building

* Customer service management

* Inventory and cost management

* Office management

* Responsible for creation of new menu items

* Line cook when needed

Day kitchen manager

Red Rose Pizzeria

April 2000 to September 2005

* Vendor management

* Inventory and cost management

* Resource management of line and prep cooks and phone support staff

* Prep work, line cook

Waitress

White Glove Catering - Agawam, MA

June 1999 to September 2000

Party design, setup, hostess, and waitress

Restaurant Manager

K & D Deli

November 1998 to June 1999

* Customer Service management

* Resource management

* Cooking and prep work

Cook

Clemenza's Restaurant

September 1997 to 1998

Cooking, prep work and customer service

Part time help in the trailer during fairs

White Hut Inc

September 1997 to 1998

Cooking and customer service

Education

Associates in Culinary Arts in Culinary Arts

Art Institute of Ft Lauderdale - Fort Lauderdale, FL 1997

Skills

Customer Service, Cash Register, Word, Cash Handling, Team Player, POS

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