Active Directory Network Manager

Kevin Wagner

Nashville, TN 614-***-**** **********@*****.***

System administrator with over 5 years mixed experience offering general IT support, managing all aspects of networking platforms, and building servers from scratch. Collaborative team player with excellent communication skills who can clearly and accurately explain complex issues through documentation such as user guides, technical presentations, and more. Independent worker with strong troubleshooting and critical thinking skills that shine in deadline driven and detail-oriented environments where multitasking and prioritization are a must.

Professional Experience

Topel Forman Information Services LLC Chicago, IL

Senior Network Administrator April 2021 - Present

●Manage all aspects for implementing IT data and communications infrastructure systems, effectively and efficiently building and configuring servers from scratch, preventative maintenance, and much more

●Oversee all client system installations, including workstations and mobile devices, using the utmost care to administer appropriate security measures to prevent any and all breaches and interruptions

●Aid a diverse client base of no less than 25 enterprises on daily troubleshooting of network & systems issues, in addition to consulting on projects and other complex tech issues

●Employ strong critical thinking and judgement to reach unique and efficient resolutions for clients’ needs, using expert time management to prioritize and multitask as required to ensure satisfaction

Kashiv Biosciences Chicago, IL

Network Manager, IT May 2019- April 2021

●Spearhead management of network infrastructure including over 50 VMS, 10 switches, and 2 firewalls, painstakingly troubleshooting network and system issues as needed to maintain optimal performance

●Collaborated with IT team at 4 locations to set up and transition all computers, servers, users, etc. to new domain after merger, essentially building and configuring servers from scratch

●Rolled out O365 platform including multi-factor authentication to over 250 users at 4 locations, taking a detail-oriented approach to maximize security without failing to meet deadlines

●Set up, manage, and monitor Avamar backup appliances for office and lab networks, saving company $12k monthly while keeping sensitive data backup and restoration procedures close to home

●Planned, designed, and rolled out video conferencing platform for communication between 4 international offices, documenting all technical procedures and creating user guides for employees

Kashiv Biosciences Chicago, IL

Senior Support Technician, IT July 2014 – May 2019

●Support Active Directory in an enterprise environment, carefully administering accounts and properly maintaining Organizational Unit container for over 150 end-users without failure

●Handle all IT purchasing and installation of more than $10k in equipment monthly, planning and performing routine preventative maintenance to guarantee longevity of costly tech infrastructure

●Responsible for opening and ongoing support for remote site with more than 20 users and growing, including all aspects of troubleshooting, security administration, sensitive data backup, and more

●Oversaw companywide transfer of service for 100 users from AT&T to Verizon, taking care of all technical aspects to help save the company $2000 monthly

●Installed new video conferencing tools so executives and employees could communicate in weekly live meetings with parent location, documenting tech procedures and user guides for 150 individuals

Additional Experience

Tier 1 Support Technician Contractor American Society of Clinical Oncology All things IT

Core Competencies

Excellent communication skills (written, verbal, interpersonal), Deadline and detail-oriented, Prioritizing/multitasking time manager, Strong troubleshooting abilities, Advanced critical thinking capacity, Working independently, Highly organized, Skill 8, Skill 9, Skill 10

Technical Skills

Server & network management, Active Directory support, Troubleshooting system issues, Preventative equipment maintenance, Security administration, Data backup and restoration, Technical writing, Building/configuring servers, TCP/IP protocol knowledge

Education/Certifications

Bachelor of Science in Financial Management, The Ohio State University

A+, CompTIA

Network+, CompTIA

Security+, CompTIA

Certified Ethical Hacker, EC-Council

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