Performance Manager Data Entry
Resume:
Tawnya Downard
Henderson, NV *****
******.*******@*****.***
Objective
I am motivated and fully confident of my abilities and qualifications to be a valuable asset especially in the customer service industry. I have currently relocated to my hometown of Las Vegas and would like to continue my career in the customer service industry. I have 20+ years of experience, seeking to increase my efficiency and knowledge in guest service, communication, and outside-of-the-box problem solving skills.
Education/Training
Completion of Disney Management Institute-Training-Leadership and Customer Service.
Completion of Ivy Tech Management training-Communication, Leadership, Guest Resolution, and Coaching employees.
Attended Southern NV Community College
Basic High School, Henderson, NV-High School Diploma
Achievements
Rising Star Supervisor of the Quarter award in 2009.
Completion of Grand Victoria, Rising Star Casino and Belterra Casino Management training.
Grand Victoria Employee of the Month in 1998.
Completion of the Quality Standards and Communication of the Disney Institute Program and a 12 week Ivy Tech Management Leadership training.
FINCEN Training, ACSC Bally’s Player Tracking System, IBM AS400, and Konami Player Tracking System.
Accomplished getting a $2.00 raise for employees after 12 years, and boosted employee morale.
Experience
Slot Shift Supervisor 2002-2005
Slot Shift Manager 2005- 2021
Rising Star Casino Rising Sun, IN 47040
Record keeping of employee hours, average toke rates, Calculates the win percentage daily, slashed payroll hours by 30% data entry, basic operation of excel spread sheets, corrected for time clock errors, and collected funds from owed child support from jackpot winnings.
Ensures compliance with federal, state, and company regulations and policies. Worked closely with Surveillance tracking suspicious activity in a high paced environment.
Manage training, daily scheduling, track money laundering, confidently handled and resolved customer disputes. Assuring that all Slot department and the Players Club equipment is functioning, employee, manager and dual rate schedules. Hiring Slot Attendants and ensuring Slot Supervisors are completing their duties and issuing the yearly evaluations. Assists with Marketing promotions and assists with tracking of lost tickets, vouchers, printing issues, and bill issues in the Sports Book.
Operate computer system Konami to issue players cards, issue comps, oversee large money pay outs, authorization of returning credit card fee’s to guests, data entry, and filing. Assisted the Slot Performance Manager with keeping track of the incrementing rates of linked progressive slot banks. Utilization of Microsoft Office Suite of business applications.
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