Administrative Assistant Receptionist
Resume:
AISSATA HILOURI CISSÉ
Winnipeg, Manitoba R2k 1H6
******************@*****.**
QUALIFICATIONS
Post-secondary degree in Human Resource and Management
Handled and insured the confidentiality of tenant’s medical documents.
Experience as Administrative Assistant and Receptionist
Interpreted customer’s inquiries in both French and English.
SKILLS
Proficient computer skills: MS Office suit, Typing: 40 wpm.
Excellent interpersonal and communication skills in French and English.
WORK EXPERIENCE
Interpreter Jan. 2017 – Present
Family Dynamics Winnipeg, Manitoba
Interpreting for newcomers in Djoula, English and French.
Assisting and guiding newcomers throughout the process of integration.
Documenting thoroughly details discussed during each phone calls.
Coordinating appointments and meetings for newcomers.
Assistant for Elders 2014 – Present
Residence Despins Winnipeg, Manitoba
Corresponding with emergencies services when needed.
Establishing open communication with seniors and their families
Communicating information obtained from the client to RN, RPN, LPN or designate.
Responding appropriately to inquiries, relaying messages, and initiating appropriate action as directed.
Providing care that respects the client’s right to dignity, privacy and individuality, including the right to make choices.
Establishing/fostering positive interactions and relationships with clients, families and other members of the health care team.
Monitoring, reporting, and recording client care provided and changes observed.
Reporting and recording unusual occurrences to the Manager.
Writing and filing daily reports.
Customer Service Representative / Receptionist 2012
Private Business Mopti, Mali
Organized meetings with clients
Greeted clients into the community
Ensured professional customer service, in person and by phone
Provided information on products and services and answered customers’ inquiries
Maintained records for inventory control and operated computerized inventory, record keeping and re-ordering systems
Artisan/Customer Service – Jewellery Maker 2009 – 2011
Farafina-tigne Mopti, Mali
Sold traditional products to tourists by explaining the history of the products and how they were made and what is their use
Recruited women and helped them sell their products in the local market.
Welcomed clients and arranged meetings for clients and staff.
Handled customers’ concerns in a timely manner.
Oversaw recruitment, management, marketing, and sales.
EDUCATION
Université de Saint-Boniface – Winnipeg, MB 2017
Bachelor in Business Administration
Ghana Institute of Languages – Kumasi, Ghana 2012
English as a Second Language Certificate
High School – Mopti, Mali 2011
High School Diploma
VOLUNTEERING
Administrative Assistant / Receptionist 2013
Accueil Francophone Winnipeg, Manitoba
Welcomed clients and directed calls internally.
Arranged meetings for clients and staff.
Managed emails and documents in the office as Assistant Manager.
Forwarded incoming calls and e-mails to the appropriate staff member.
REFERENCES AVAILABLE UPON REQUES
Contact this candidate