Research Project Client Services

Pankil Patel

E-mail: ******.***@*****.***

Contact No.: 099********

CAREER OBJECTIVE

To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people.

EXPERIENCE

Company : TATA CONSULTANCY SERVICES

From : March 2013

To : August 2021

Designation : Business process lead

Current Role : CBO Analyst

ROLE & RESPONSIBILITY:

●Validating the data sent to us by the Client.

●Involved in Secondary Market research

●Responsible for managing the project related work.

●Proactively communicate and collaborate with Client to analyze information needs.

●Generating reports & performing the thorough QC of the results before sharing to the client.

●Delivering consistent high quality output to Client.

●Review the Client Services feedback.

●According to analysis making the improvement plans.

●Taking Production Calls with End Client Services & other Global Stakeholders.

●Responsible for training of the new resources in the support staff.

●Have also worked for USA market coding on ECOM and RMS data

First source Pvt. Ltd.

Designation: Customer Care Executive

Experience: 6 month

Role & Responsibilities:

●Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

●Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

●Follow up to ensure that appropriate actions were taken on customers' requests.

●Refer unresolved customer grievances or special requests to designated departments for further investigation.

Extra curriculum

●Summer internship program for 45 days has done with Edelweiss broking ltd, Indore, Project undertaken: on topic comparative analysis of different broking firms in Indore.

●Major Research project on student perception while selecting educational institute.

Technical Skills:

Software

MS Word, MS PowerPoint, MS Excel, MS Outlook, C+ & DBMS

Tools

Nielsen Tools, Citrix Tool,OGRDS

Domain Experience

Market Research

Management Experience

Good Communication skill, Leadership qualities, Good Learner, Smart worker

Achievements:

●Received Certificate of Nielsen Gold Award for Mars Confectionary Project.

●Received Two Certificates of TCS Star Performer for Ferrero & Mondelez Client within 1 year of my joining.

●Appreciated by End Client for handling end to end projects as Lead.

●Promoted as Lead within two years of my joining.

Academic Qualification

●M.B.A. (Marketing + Finance) pass by 73% from Vikram university from Mahakal Institute Of Management, Ujjain, (M.P.(2012)

●B.Sc. (Computer Science) Passed By 58% from DAVV, Indore (M.P.) (2009)

●Senior Secondary Certificate Exam Passed By 62% by M.P. Board of Secondary Education Bhopal(2006)

●High School Certificate Exam Passed By 74 % by M.P. Board of Secondary Education Bhopal.(2004)

Personal Profile:

●Father’s Name :Mr. Upendra Patel

●Mother’s Name. :Mrs. Usha Patel

●Date of Birth : 15/06/1988

●Marital Status :Single

●Language Known :Hindi, English & Gujarati

●Permanent Address : C 404 param green bill vadodara

I hereby declare that the information furnished above are true and correct to the best of my knowledge and belief.

Place:

Date: (pankil patel)

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