EXPERIENCE SUMMARY

Senior process Associate with 2 years of experience involved in E-mail support processing in Healthcare domain, non voice process, Handling with provider data management aspiring to be a part of an organization with diversified nature.

Process Executive with 3 years of experience involved in medical records and claims adjudication.

PROFESSIONAL PROFILE

My roles & responsibilities are as follows,

Worked in Healthcare.

Read e-mails and sort them according to priority.

Ensured all customer communications are professional, accurate, and timely.

Resolved requests related to account issues, and some technical assistance.

Prepared technical content for inclusion in the support knowledge base.

Preparing daily workloads for staff & co-ordinating the daily allocation of work

Achieved higher productivity month on month without compromising quality corresponding award as well.

Extended my support to new joiners & peers without compromising my work plan and received corresponding award as well.

Trained the new joiners and also conducted the appropriate assesments.

EXPERIENCE PROFILE

Senior Customer Support Associate.

Firstsource Private Limited,

November 2012 – February 2014.

Episource Pvt Ltd, March 2015 to June 2019

Cognizant Information technology

July 2019- Till now

TOOLS USED

Operating System: Windows 7 Enterprise.

Remote Login: Cisco, Citrix

Applications: Salesforce and NPPES, REN, Microsoft E-mail,IM, CPF, HCPM.

Others: Microsoft Excel, Power point..

REWARDS & REORGANIZATION

I had been awarded with Top-Gun Award, in the context of achieving highest production for the month with excellent quality.

I had been awarded with GYAN Award (2times) in the context of knowledge sharing.

I had been awarded with PRODUCTION Award in the context of achieving highest production the month with excellent quality.

I had been awarded with ALL ROUNDER for highest PRODUCTION in all task.

PERSONAL STRENGTH

Strong decision making and problem solving skills. Able to motivate and lead others in a team environment.

Ability to handle more projects and many teams.

Ability to build rapport and trust quickly with work colleagues.

ACADEMIC EXCELLENCE

Completed BSC computer science in MS University India.

Completed MBA ( International business management) in Madras University.

PERSONAL PROFILE

Date of birth : 21-06-1992

Gender : Female

Marital Status : Married

Present Address : NO 80/43, vengadachalabathi nager, periyanayakam pallam Coimbatore 641020.

Permanent Address : NO 80/43, vengadachalabathi nager, periyanayakam pallam Coimbatore 641020.

Languages known : English, Malayalam,Tamil.

Nationality : Indian

Arul Suriya mol.S

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