ADRIANA SAVASTANO
CNA, HHA, RNA, EKG Monitor Technician - Licensed and Certified
***** ****** ** ● Adelanto, CA 92301 ● 760-***-**** *****************@*****.***
SUMMARY:
Customer Service Representative and Underwriter, in the Insurance Industry for over 20 years. CAREER OBJECTIVE:
To work with organization where I can utilize the skills I have acquired and contribute my work ethic, hardworking abilities, organization and passion for the field in order to advance within the company. STRENGTHS:
● Bilingual - English/Spanish
● Microsoft Office
● Dependable
● Positive Attitude
● Detailed Oriented
● Easily Trainable
EDUCATION:
Mountain View High School
Santa Ana, CA – Graduated
Westech College
Victorville, CA - 2009
WORK HISTORY:
6/2019 - Present
Certified Nursing Assistant, Laurel Wellness Nursing Primary duties included assisting residents with showers, eating, dressing and helping with passing dinner trays and snacks. Helping in the activity room with bingo, checkers and other games/activities. Worked overtime as needed. 04/2019 - 9/2019
Caregiver - Visiting Angels
Primary Duties: Assisting residents/patients with daily living activities, bathing, dressing, eating, transferring from bed to chair, toileting and maintaining continence. Helping with light housekeeping, meal preparation and taking patients to Dr. appointments.
09/2018 - 04/2019
Certified Nursing Assistant - Montclair Manor Care Primary Duties: Assisting residents with daily living activities, bathing, dressing, eating, transferring from bed to chair and toileting. Setting up dining area and sitting residents at the tables. Helping with activities room such as Bingo and coloring.
06/2016 - 09/2018
Warehouse / Quality Control – United Furniture Industries Primary Duties: Inspecting sofas, loveseats, sleepers, ottomans and chairs. Looking for any missing items and defects in material and pillows. Cleaning and organizing work area. 09/2011 - 05/2015
Customer Service Representative
Instate Insurance
Primary Duties: Answering phones, processing payments and endorsements online, filing and processing incoming and outgoing mail.
01/2010 - 09/2011
Customer Service Representative
Absolute Insurance Services - Victorville, CA
Answered phones, processed payments and endorsements. Assisted Spanish-speaking callers with their insurance coverage.
09/2006 - 05/2008
Meat Clerk
Stater Bros. - Adelanto, CA
Packaged meat, assisted customers with finding items in the store, cleaned and sanatized various machines utilized in the met-cutting process as well as the general work area. 05/2003 - 08/2006
Customer Service Representative / Underwriter / Sales Agent Desert Community Bank Financial Insurance Services - Victorville, CA Binding and underwriting new business insurance policies for auto, home and construction. Answered phones, issued binders, insurance ID cards and other necessary insurance documentation as needed, processed and prioritized all incoming mail.
02/1995 - 05/2003
Customer Service Representative / Underwriter
The General Auto Insurance - Mission Viejo CA
Primary duties included underwriting and binding of new applications, answering an extreme high volume of calls, assisting all Spanish speaking customers, processed insurance payments and endorsements over the phone as well as in person, issued insurance identification cards, Sr22’s, binders and other necessary insurance-related documentation as needed.
REFERENCES:
Personal and professional references will be made available upon establishment of mutual interest.