Administrative Assistant Service Associate

Marguret Shum

**** ************* **** ● Roseville, CA 95747 ● 631-***-**** ● ************@*****.***

SUMMARY OF QUALIFICATIONS

Experience in customer service, office and personnel management.

CUSTOMER SERVICE EXPERIENCE

Gap Direct, Inc. – Rocklin, California Sept. 2017 – Present

Tier II Customer Service Associate – Experienced and reliable email and chat customer service associate working in high volume environment

Supported customers with their purchases by responding via email or chat

Delivered world class customer experience

Ability to resolve complex issues with available resources

Focused / handles timeline and deadlines with efficiency

Able to Adapt to new systems deployed my company

Flexibility in handling different types of assistance processes

Provided Peer to Peer coaching during new agent training

Completed projects ad-hoc projects assigned by supervisors

Worked as a change ambassador to test program changes and assist/ train agents when new programs were released

Tier II Customer Service Associate – Phone Sept 2012 – Sept 2017

Assist customers with their purchases

Handle customer issues

Seasonal email response support to assist customers in regard to package location during peak season

JCPenney – Roseville, California Oct. 2011 – Nov. 2012

Sales Associate

Assisted customers in their purchases

Maintained selling floor and completed projects

Managed transactions

Handled customer issues

EDUCATIONAL EXPERIENCE

St. John's Nursery School – Huntington, New York

Sept. 2005 – June 2011

3 Year Old Teacher

Participate in School district evaluation of students

Work with children who have tactile/developmental/social/speech issues

Develop monthly lesson plans

Proactively improve curriculum

Arrange field trips

Participate in monthly staff meetings

EDUCATION

Syracuse University

Syracuse, NY

Bachelor of Fine Arts: Fashion Design May 1977

Currently creating special garments for various occasions

ADMINISTRATIVE ASSISTANT SKILLS

Proficient in MS Word, Microsoft Windows, Photoshop, Internet researching, & database entry

Familiar with: MS Excel

Typing skill: 65wpm with 85% accuracy

Contact this candidate