Operations Coordinator Medical Assistant
Resume:
PROFESSIONAL SUMMARY:
Recent Bachelor’s in Healthcare Administration graduate with 26 years of healthcare experience in a fast-paced healthcare environment. Outgoing, dependable, and natural leader. Proficient at building and maintaining professional relationships.
EDUCATION:
ECPI University, Online, Virginia Beach, VA
Bachelor of Science, Healthcare Administration, 12/2021
GPA 3.97/4.0
Dean’s List
Central Piedmont Community College, Charlotte, NC
Nursing – June/1996
CERTIFICATIONS & AWARDS:
●BLS/CPR, American Heart Association: April/20/2021
●Deans List, ECPI University: December/2020, March 2021, July 2021
●FEMA Certified in Including People with Disabilities & Others With Access & Functional Needs in Disaster Operations: May/10/2021
●HIPAA Regulations: November/18/2020
●HIPAA Security Awareness: November/24/2020
●Social Media Marketing Certification: April/2021
SKILLS:
●Conflict Resolution
●Team Building
●Clinical Skills
●Billing/Patient Copays
●Management of Nursing Staff
●eClinicals EMR
●Athena EMR
●Sunshine EMR
●Insurance Verification
●Critical Thinking
●Referrals
●Supply Ordering
●Detail Oriented
●Staff Hiring
●Prescription Refills and Authorizations
●Health Laws & Ethics, to include HIPAA
●Insurance Quality Measures
●Project Management
●Quality Control
HEALTHCARE ADMINISTRATION EXTERNSHIPS:
ECPI University (Online), Virginia Beach, VA
July 2021 – August 2021
●135-hour Program-Related Externship Hours Completed
●Involvement in Management Meetings, Event Planning, Creating Billing Reports, Involvement in Meetings with Physician and Provider Meetings
●Answering Incoming Calls, Filing, Processing Personnel Forms, Supply Ordering, Inventory, Customer Care Calls
FURTHER WORK EXPERIENCE:
Medical Assistant
August 2018 – Current
Stone Oak Family Doctors, P.A. San Antonio, TX
Triage patients for appointments
Review patient chart with patients
Educate patients or orders and referrals
Refill prescriptions for patients
Administer medications and injections to patients
Inform patients of lab results
Run EKG’s on patients
Administer Flu and Strep Throat testing
Administer breathing treatments
Check urine samples for infection
Check A1c for diabetic patients
Educate patients on administering diabetic pen injectors
Schedule patients
Answer multiple phone lines
Collect payments for patient copays
Give verbal orders to labs, imaging facilities and physician offices
Quality Control
Train in New Employees
Document in Athena EMR
Conflict Resolution (CPM)
Lead Medical Assistant
January 2018-July 2108
South Texas Podiatry, San Antonio, TX
Trained in new employees
Project Management
Ordered supplies
Organized supplies
Charted procedures
X-rayed patients
Triaged patients
Casted and removed casts on patients
Organized meetings with pharmaceutical representatives
Lead weekly meetings with all employees regarding policies and procedures
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