Shirley Semola Thulare’s Resume

PERSONAL DETAILS

Surname

Thulare

First Names

Shirley Semola

Date of Birth

** *** ****

ID Number

780-***-**** 08 4

Gender

Female

Phone Number

076-***-****/ 083-***-****

Email

adn9ck@r.postjobfree.com

Location

7 Corniston Court Berea JHB

Nationality

South African

Home Language

Northen Sotho

Other Languages

English and Zulu

Marital Status

Single

Criminal Record

None

EDUCATIONAL QUALIFICATIONS

Name of School

Mogatlampe High School

Highest Grade Passed

Grade 12

TRAINING QUALIFICATIONS

01 April 2015

Yum Restaurant International

Qualification

Health and Safety and Fire Fighting Course

04 November 2013

Corner Stone Training

Qualifications

Shift Leader/ Controller

22 March 2007

Corner Stone Training

Qualification

Call Centre Agent

SUMMARY OF CARRER PROFILE

Held key number of positions and responsibilities within Yum Group (Kentucky Fried Chicken (KFC) at different branches e.g. Cashier, Customer Services and Shift Leader/ Controller

WORK EXPERIENCE

Branch Name

Banbury Crossing (KFC)

Position Held

Cashier Customer Services Team Member

Duration

20002 – 2010

Rason for Leaving

Transferred to Emmarentia Branch

Branch Name

Emmarentia (KFC)

Position Held

Shift Supervisor/ Controller

Duration

2010 - 2015

Reason for Leaving

Transferred to Rifle Range

Branch Name

Rifle Range (KFC)

Postion Held

Shift Supervisor/ Controller

Duration

2015 – 2016

Reason for Leaving

Relived due to pressing family matters

Branch Name

Grey’s Marine CC (Fishmonger)

Postion Held

Customer Services / Team Leader

Duration

09/06/2018 - current

RESPONSIBILITIES

Checking daily stock check list and report any default to maintenance dpt for repairs

Ensure accurate allocation of staff to planning work station.

Monitor abuse of meal break, allowance and equipment.

Control and monitor service rendered to customers

Ensure customer complaints and liaise with store manager.

Induct health and safety policy and identify potential risk.

Act as enable to delivery customer service effectively.

Set stretching goals for self and others to meet customer expectation.

Create lasting win-win partnership with customers and team members

Seeking and doing the work effective and efficient to unlock business value.

Maintain health and safety, ISO, HACCP and constantly check hygiene risk.

SKILLS AND ATTRIBUTES

Ability to anticipate customer problem, source and utilize information, deliver relevant and comprehensive business service solution.

Excellent communication and listener.

Sound knowledge of restaurant operations, customer service and business etiquette issues.

Strong interpersonal and good people management

Computer literate

Leadership

CAREER INSPIRATIONAL ASPIRATION

To be a high caliber professional store manager capable of adding unmatched value to any organization

REFERENCE

Branch Name

KFC Rifle Range

Valentine Sibanda – Manager – 083-***-****

Manager 083-***-****

KFC Emmarantia

Thabo Mofokeng – Manager – 084-***-****

Grey’s Marine cc (Fishmonger)

Kholeka Ncgobo – Supervisor – 083-***-**** / 011-***-****

Contact this candidate